Analyst , Middle Office Service Delivery

SUMMARY

The Analyst I, Middle Office Service Delivery is responsible for the support of the post-execution life cycle of trade, security, and cash activities of an assigned set of separately managed accounts or other investment products accurately and timely.

• Processes client trading activity daily, as applicable, to a specific task or client requirement;
  Understands and processes activities within the established department guidelines.
• Identifies and resolves discrepancies, with assistance from colleagues.
• Provides reporting timely and accurately and appropriately escalates to client or assistant manager, if needed.
• May assist in the onboarding of new client relationships and portfolios.
• May participate in user acceptance testing, departmental documentation, and strategic initiatives of the departments, as needed.

• Contact with members of team and internal teams regarding follow-up on inquiries, open workflow, etc.
• Acts as client contact and liaison for day-to-day middle office activities for assigned accounts.

May perform other duties as required and assigned.

• Bachelor’s degree or equivalent.
• 1+ years of experience in a related field.
• Equivalent education and experience will be considered.

• Middle Office or Back Office processing.
• Microsoft Office Suite.
• Adobe Acrobat.

• Troubleshoots issues utilizing creative and critical thinking skills.
• Multitasking, analytical, and organizational skills.
• Initiative-taking, strategic, and meticulous approaches with a strong commitment to quality, efficiency, and effectiveness.
• Demonstrates personal integrity, responsibility, and accountability.
• Effectively uses resources such as time and information in conjunction with associates.
• Participates in solving problems and making decisions.
• Presents and expresses ideas and information, written and oral, clearly, and concisely.
• Actively listens to others to achieve understanding and supports an open exchange of ideas and information.
• Identifies needs, arranges for, and obtains resources to accomplish individual and department goals.
• Establishes and develops effective working relationships with associates and clientele during both favorable and unfavorable situations.
• Modifies team and individual priorities and deadlines in response to added information, changing conditions, or unexpected obstacles and ensures completion.