CLINIC FRONT DESK - Hyde Park

Clinic Front Desk - Cincinnati Sport Club

Posting Date: January 20, 2026

Type: Full‑Time, 32 hours Monday‑Friday 7:00 am–4:30 pm

Location: Hyde Park, Cincinnati, OH

Pay: Starts at $15 per hour and increases with experience.

Responsible for all check‑in and check‑out functions of the medical front desk, answering phones, scheduling appointments, managing medical records and pre‑certifications.

• Attend department, clinic or company meetings as required.
• Demonstrate sound judgment by taking appropriate actions regarding questionable findings or concerns.
• Consistently work in a positive and cooperative manner with fellow staff members.
• Demonstrate ability to respond to changing situations in a flexible manner to meet current needs, such as reprioritizing work as necessary.
• Attend required annual in‑service programs.
• Demonstrate careful attention to detail in documentation, recording and patient information.
• Demonstrate knowledge and understanding of all company policies and procedures.
• Adhere to established facility safety requirements and procedures to ensure a safe working environment, identifying potentially unsafe situations and notifying the supervisor.

• Answer phones in three rings.
• Schedule appointments (new, follow‑up, reschedule) per physician protocol.
• Obtain referring and/or ordering physician information, including Rx.
• Interview patient and obtain data required for complete registration.
• Verify patient insurance coverage is current and correct at each visit and notify patients of amounts due.
• Review patient label and chart contents for completeness and accuracy.
• Accurately scan insurance cards, including front and back.
• Input patient information and register patient as needed.
• Complete all fields in the information system required for scheduling.
• Collect co‑pays, co‑insurance and self‑pay amounts at time of service.
• Create patient charts.
• Bring patients back and prepare patients for exams, including appropriate attire.
• Pre‑certify MRI scans.
• Communicate with MDs, radiologists, and technologists.
• Collect requested information and final reports to various sources – ordering physician, billing department.
• Coding and charge entry of daily services.
• Reconcile encounter totals with daily procedure amount.
• Run daily procedure report and monthly reports.
• Review data for correctness.
• Maintain a high level of detail and multi‑tasking capability.
• Review MRI reports and file into chart.
• Resolve and respond to billing inquiries.
• Handle deposits.
• Filing.
• Stock front office supplies / order supplies.
• Saturday rotation required.
• Must travel to other locations as needed.
• Any other duties assigned by the manager.

• High School graduate or GED equivalent.
• Friendly, courteous, and good communication skills when greeting patients.
• Previous experience working in a busy clinic or physician office is preferred.

• Must be able to frequently hear and communicate orally, see up close and at a distance, read and comprehend, stand, sit, walk, reach, handle, and/or feel objects.
• Must be able to climb, pull, push and kneel.
• Maximum unassisted lift = 25 lb. Average lift < 10 lb.

Equal Opportunity Employer

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