Clinical Supervisor - Kenwood Ear, Nose & Throat

Everyone who works with Mercy Health is united under one purpose: to help our patients be well in mind, body and spirit. This drive, along with our history of faith, is a powerful combination. It gives us a shared calling to work toward every day. Join our exceptional team and help us continue to provide the highest quality of health care possible to our communities.

Bon Secours

As a faith-based and patient-focused organization, Bon Secours exists to enhance the health and well‑being of all people in mind, body and spirit through exceptional patient care. Success in this goal requires a culture of compassion, collaboration, excellence and respect. Bon Secours seeks people that are committed to our values of compassion, human dignity, integrity, service and stewardship to create an environment where associates want to work and help communities thrive.

The Clinical Supervisor works in conjunction and collaborates with the Practice Manager to provide clinical and administrative managerial oversight and direction for clinical day‑to‑day operations of the practice. The Clinical Supervisor models and develops patient‑focused culture with an emphasis on patient safety and satisfaction, maintains positive and collaborative relationships within the clinical environment, and fulfills responsibilities and expectations by coaching, developing, and empowering clinical staff.

Acts as a clinical and administrative liaison for clinical staff to ensure smooth, efficient clinical operations as well as a collaborative team environment.

• Under the direction of the provider and according to the appropriate certification/licensure scope of practice, contributes to the completion of the patient’s chief complaint (including but not limited to respirations, blood pressure, pulse oximetry, height, weight, and temperature) and documentation of patient/family needs.
• Orders and ensures supplies/vaccinations/medications are readily available for clinical operations, and appropriately monitors and coordinates proper disposal according to regulatory requirements.
• Performs duties according to the appropriate scope of practice and identifies significant changes in patient condition through data collection and reports them to the provider.
• Performs procedures and tests within state guidelines.
• Understands and adheres to the legal responsibilities and requirements within the appropriate certification/licensure role.
• Assists patient and provider with virtual visits (e.g., setting up the visit through appropriate platform, pre‑charting the virtual visit prior to the scheduled appointment, calling the patient to perform test calls, troubleshooting, obtaining chief complaint, conducting health maintenance checks and reviewing the medications, following up orders/appointments following visit, and collecting co‑pays).

This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other job‑related duties as required by their supervisor, subject to reasonable accommodation.

• High School/GED (required)
• Completion of an accredited Medical Assistant post‑secondary education program (preferred in all states except South Carolina)

In South Carolina (completion of one of the below is required)

• An accredited Medical assistant post‑secondary education program
• A Career and technical education health sciences program approved by the South Carolina Department of Education
• A medical assisting program provided by a branch of the United States military
• A Medical assisting United States Department of Labor approved Registered Apprenticeship program
• A Training program that is delivered, in whole or in part, by a health care employer that aligns to a nationally accredited certification exam

Active Medical Assisting certification from one of the following (required):

• Certified Medical Assistant (CMA);
  American Association of Medical Assisting
• Registered Medical Assistant (RMA);
  American Medical Technologists
• Certified Clinical Medical…