Clinic Front Desk

Posting Details

Posted:
Feb 16, 2026
Full‑Time
On‑site

Location:

BOSM West OAMSO, 6480 Harrison Avenue, Suite 200, Cincinnati, OH 45247, USA

CLINIC FRONT DESK - West
Full‑Time
Pay range starts at $15/hr and goes up with experience
Department:
West Support Staff

Location:

West
Responsible To:
West Clinic Manager and Physicians

Responsible for all check‑in and check‑out functions of a medical front desk on a rotating basis, answering phones, scheduling appointments, and managing medical records.

• Attend department, clinic or company meetings as required
• Demonstrate sound judgment by taking appropriate actions regarding questionable findings or concerns
• Consistently work in a positive and cooperative manner with fellow staff members.
• Consistently demonstrate ability to respond to changing situations in a flexible manner in order to meet current needs, such as re‑prioritizing work as necessary.
• Demonstrate knowledge and understanding of all company policies and procedures; adhere to established facility safety requirements and procedures to ensure a safe working environment and identify potentially unsafe situations and notify supervisor.

• Meet and greet patients promptly, in a professional and courteous manner.
• Obtain patient information during office hours.
• Provide patients with required paperwork – H&P, Financial Policy, Patient Information Sheet.
• Obtain copies of patients insurance cards, MCO identification cards.
• Verify patient insurance coverage is current and correct at each visit.
• Review patient label and chart contents for completeness and accuracy.
• Accurately scan insurance cards including front and back.
• Input patient information and register patient as needed.
• Schedule appointments (new, follow‑up, reschedule) per physician protocol.
• Obtain referrals - check carriers on line.
• Schedule appointments to other specialists as needed.
• Collect co‑pays, co‑insurance and self‑pay amounts at time of service.
• Handle all calls in a professional manner and direct to the proper individual.
• Run schedules.
• Communicate with physicians and clinical support staff.
• All messages must be addressed before the end of the day.
• All patient information will be entered into the system by the end of the day.
• Make every effort to accommodate patient, according to physician protocol, when scheduling appointments.

• Travel to other Beacon locations as necessary.
• Confirm and/or reschedule appointments when needed.
• Filing as needed.
• Additional duties as assigned by the manager.

• Must have a high school diploma or equivalent.
• Must be friendly, courteous and have good communication skills when greeting patients.
• Ability to multitask in a fast‑paced environment.
• Previous experience working in a busy clinic or physician office is preferred.

Physical requirements for the position include the ability to frequently hear and communicate orally, see up close and at a distance, read and comprehend, stand, sit, walk, reach, handle, and/or feel objects. Must be able to climb, pull, push and kneel. Maximum unassisted lift = 25 lbs. Average lift limits may vary.

Equal Opportunity Employer
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