Scheduler - Yankee Rd Dermatology

JOB DESCRIPTION

Responsible for coordinating front‑office operations in support of multiple providers to ensure an efficient and positive patient experience. Serves as a key point of contact for patients both in person and by phone, while maintaining accuracy, confidentiality, and strong communication with the clinical team.

• Perform patient check‑in and check‑out for multiple providers
• Answer incoming calls and assist with patient inquiries
• Schedule appointments in alignment with provider preferences and clinical guidelines
• Verify insurance coverage and confirm authorization and/or referral requirements prior to scheduling
• Ensure providers are credentialed with the patient’s insurance plan before appointments are booked
• Manage work queues and complete full, accurate patient registration to prevent errors at check‑in
• Prepare and review patient charts in advance of appointments
• Scan and upload referrals, test results, medical records, and faxed documents in a timely manner
• Maintain and actively manage patient waiting lists
• Collaborate closely with back‑office staff regarding patient flow and wait times to proactively communicate updates to patients
• Handle assignments of a confidential nature with sound judgment and discretion at all times

• Greet patients, visitors, pharmaceutical representatives, and vendors in a courteous and professional manner
• Answer incoming calls, direct calls or send messages to appropriate staff
• Make outgoing calls to patients, physicians, and other offices as needed
• Receive, document, and route messages, correspondence, and administrative documents appropriately
• Respond to patient and visitor inquiries while maintaining excellent customer service

• Schedule appointments for multiple Dermatology providers across all locations, following provider preferences and clinical guidelines
• Verify insurance coverage (primary, secondary, tertiary, etc.) prior to scheduling and check‑in
• Confirm authorization, referral, and pre‑certification requirements as applicable
• Ensure providers are credentialed with the patient’s insurance plan before appointments are scheduled
• Maintain up‑to‑date knowledge of insurance policies, referral guidelines, and payer requirements

• Perform patient check‑in and check‑out, including full and accurate registration when required
• Obtain and update demographic, insurance, financial, and consent information in accordance with Medicare, state, federal and TCH guidelines
• Collect co‑pays and outstanding balances at time of service
• Manage patient waiting lists and assist with patient flow communication

• Maintain and balance cash drawer daily
• Log payments accurately and reconcile balances
• Prepare and reconcile daily deposit slips

• Prepare and review patient charts prior to appointments
• Scan and upload or send referrals, medical records, test results, and faxed documents in a timely manner
• Obtain outside records as needed for patient care
• Manage EMR work queues to ensure timely processing of tasks and documentation

• Collaborate closely with back‑office staff regarding patient flow and wait times to proactively communicate updates to patients
• Maintain front desk and reception area cleanliness and organization
• Submit monthly office supply orders for all non‑clinical items to leadership

• Type, mail, fax, and distribute correspondence including patient letters and new patient paperwork
• Perform other clerical and administrative duties as assigned
• Handle confidential information with discretion and sound judgment at all times

EDUCATION:

High School Diploma or equivalent.

YEARS OF

EXPERIENCE:

One to three years’ experience Customer Service required. Medical office experience and 1‑year prior scheduling experience preferred.

REQUIRED SKILLS AND KNOWLEDGE:
Copier, fax, telephone system, postage equipment, and computer skills (Microsoft Outlook, Word, and Excel) required. Must be able to multi‑task and maintain confidentiality. Must pass skills assessment tests and have the following skills:

• Strong…