Front Office Specialist II

Job Description

Location: 375 Dixmyth Ave., Cincinnati, OH

Schedule: Day shift, NO WEEKENDS, NO HOLIDAYS, NO ON-CALL REQUIREMENTS

Benefits: We offer competitive shift differentials where applicable, opportunities for professional growth, and a comprehensive benefits package that may include medical, dental, vision, paid time off, retirement savings plans, and tuition reimbursement.

* Please note:

OPTIONAL positions are not eligible for Tri Health benefits*

For more information on benefits, visit

• High School Diploma or GED degree (Required)
• 4-5 years experience in a related field (Required)

This position is responsible for answering, handling, and screening incoming telephone calls; greeting and registering patients; filing and preparing charts. In addition, this position is responsible for check‑out functions, including review of encounter form data, collection of co‑payments, scheduling follow‑up appointments; completing daily bank deposit; day‑end reconciliation duties. Some locations also require this position to complete charge/receipt‑entry and charge‑receipt summaries for all office‑related services.

• Answers incoming telephone lines and handles and distributes calls.
• Demonstrates flexibility and takes initiative in seeking or accepting additional assignments.
• Schedules patient appointments and informs department of issues.
• Accurately inputs patient registration information and updates patient insurance and demographic information.
• Accepts payments and logs appropriately.
• Demonstrates courtesy and respect toward families, community professionals and agencies, office personnel and team members. Follows JCAHO and HIPAA protocols; access to patient information will be limited to what is necessary to perform the job.
• Handles patient complaints and refers to manager as appropriate.

• Climbing - Rarely
• Hearing:
  Conversation - Frequently
• Hearing:
  Other Sounds - Frequently
• Kneeling - Rarely
• Lifting