Front Office Specialist- PRN

Be the Welcoming Face of Exceptional Care At Tri Health, our Front Office Specialists are the first connection patients make with our care teams - setting the tone for a positive, compassionate, and seamless experience. When you join Tri Health, you join a system committed to caring for people: our patients, our community, and you.

Location:

100 Arrow Springs Blvd #2700, Lebanon, OH 45036

Schedule:

PRN Incentives & Benefits:
This PRN position is not eligible for Tri Health benefits. Minimum

Job Requirements:

* High School Diploma or GED degree (Required)
* 3 - 4 years experience in a related field (Required) Job Overview:
This position is responsible for answering, handling and screening incoming telephone calls; greeting and registering patients, filing and preparing charts. In addition, this position is responsible for check-out functions, including review of encounter form data, collection of co-payments, scheduling follow-up appointments; completing daily bank deposit; day-end reconciliation duties. Some locations also require this position to complete charge/receipt-entry and charge-receipt summaries for all office-related services.

Job Responsibilities:

* Answers incoming telephone lines and appropriately handles, directs, and distributes calls.
* Demonstrates flexibility and takes initiative in seeking or accepting additional assignments.
* Schedules patient appointments and promptly informs the department of any issues.
* Accurately inputs patient registration information and updates insurance and demographic data.
* Accepts patient payments and records them accurately.
* Demonstrates courtesy and respect toward families, community professionals, agencies, office personnel, and team members; follows JCAHO and HIPAA protocols with access limited to job‑related information.
* Handles patient complaints and refers concerns to the manager as appropriate.

Working Conditions:

Climbing - Rarely Hearing:
Conversation - Consistently Hearing:
Other Sounds - Frequently Interpersonal Communication - Frequently Kneeling - Occasionally Lifting