Front Office Specialist

Job Description

Be the Welcoming Face of Exceptional Care

At Tri Health, our Front Office Specialists are the first connection patients make with our care teams - setting the tone for a positive, compassionate, and seamless experience. When you join Tri Health, you join a system committed to caring for people: our patients, our community, and you.

Location: 425 Farrell Court Cincinnati OH 45233

Schedule:
Full time, day shift

Incentives & Benefits:

We offer competitive shift differentials, opportunities for professional growth, and a comprehensive benefits package that may include medical, dental, vision, paid time off, retirement savings plans, and tuition reimbursement.

* PRN positions not eligible for Tri Health benefits

Minimum Job Requirements:

• High School Diploma or GED degree (Required)
• 3 - 4 years experience in a related field (Required)

Job Overview:

This position is responsible for answering, handling and screening incoming telephone calls; greeting and registering patients, filing and preparing charts. In addition, this position is responsible for check-out functions, including review of encounter form data, collection of co-payments, scheduling follow-up appointments; completing daily bank deposit; day-end reconciliation duties. Some locations also require this position to complete charge/receipt-entry and charge-receipt summaries for all office-related services.

Job Responsibilities:

• Answers incoming telephone lines and appropriately handles, directs, and distributes calls.
• Demonstrates flexibility and takes initiative in seeking or accepting additional assignments.
• Schedules patient appointments and promptly informs the department of any issues.
• Accurately inputs patient registration information and updates insurance and demographic data.
• Accepts patient payments and records them accurately.
• Demonstrates courtesy and respect toward families, community professionals, agencies, office personnel, and team members; follows JCAHO and HIPAA protocols with access limited to job-related information.
• Handles patient complaints and refers concerns to the manager as appropriate.

Working Conditions:

Climbing - Rarely

Hearing:
Conversation - Consistently

Hearing:
Other Sounds - Frequently

Interpersonal Communication - Frequently

Kneeling - Occasionally

Lifting