Financial Counselor

Financial Counselor – Good Samaritan Hospital

Join a team dedicated to SERVING our patients with compassion, RESPECTING every individual’s needs, and ENGAGING with professionalism and empathy. As a Financial Counselor at Good Samaritan Hospital, you will play a vital role in ensuring patients feel seen, heard, and supported—upholding our commitment to EXCELLENCE while stewarding our resources with VALUE‑driven care.

We offer career growth opportunities and a comprehensive benefits package! Apply today and grow your career with a team that truly values you.

Location:

Good Samaritan Hospital, 375 Dixmyth Ave, Cincinnati, OH, 45220

• Day shift
• No weekends!
• No holidays!

We offer a comprehensive benefits package—including medical, dental, vision, paid time off, retirement plans, and tuition reimbursement. Please view our benefits page.

Strongly prefer healthcare work experience.

• High School Degree or GED in General Studies
• Ability to operate multiple computer applications
• Excellent verbal and written skills
• Effective problem solving and critical thinking skills
• Basic understanding of medical insurance
• Medical terminology preferred
• 2-3 years experience in Service Access, Patient Accounting or related field
• 2-3 years experience in Customer Service

Responsible for interviewing patients to determine financial assistance eligibility for various assistance programs. Able to work independently, managing a dynamic workload, while providing patients and families with outstanding customer service. Collaborates with departments within the Revenue Cycle and Clinical staff to maximize reimbursement in a timely manner to ensure protection of the hospital's financial position.

• Demonstrates excellent customer service skills while interviewing patients to verify accuracy of registration information and to determine financial assistance eligibility including Charity Care, HCAP, Medicaid eligibility and/or other appropriate assistance programs.
• Educates patients on coverage benefits, financial responsibility and financial assistance options. Quotes accurate prices and estimates as needed for hospital charges.
• Collects copayments, deductibles and outstanding balances. Assists patients in setting up payment plans.
• Collaborates with various departments, including Care Management, Insurance Verification, Patient Accounting and Registration, to facilitate a seamless and timely billing process for each patient.
• Completes assigned work queues/reports ensuring accuracy and timeliness.

• Climbing - Rarely
• Concentrating - Consistently
• Continuous Learning - Frequently
• Hearing:
  Conversation - Consistently
• Interpersonal Communication - Frequently
• Reading - Consistently
• Sitting - Frequently
• Standing - Frequently
• Talking - Consistently
• Thinking/Reasoning - Consistently
• Use of Hands - Frequently
• Walking - Frequently

• Welcome everyone by making eye contact, greeting with a smile, and saying "hello"
• Acknowledge when patients/guests are lost and escort them to their destination or find someone who can assist
• Refrain from using cell phones for personal reasons in public spaces or patient care areas

• Recognize and take personal responsibility to address and recover from service breakdowns when a customer's expectations have not been met
• Offer patients and guests priority when waiting (lines, elevators)
• Work on improving quality, safety, and service

• Respect cultural and spiritual differences and honor individual preferences.
• Respect everyone’s opinion and contribution, regardless of title/role.
• Speak positively about my team members and other departments in front of patients and guests.

• Value the time of others by striving to be on time, prepared and actively participating.
• Pick up trash, ensuring the physical environment is clean and safe.
• Be a good steward of our resources, using supplies and equipment efficiently and effectively, and look for ways to avoid waste.

• Acknowledge wins and frequently thank team members and others for contributions.
• Show courtesy and compassion with customers, team members and the community

Careers at Tri Health are diverse. From clinical to administrative, sales to service, our team members contribute skills that are as varied as the services we offer and the people we serve. As an employer, Tri Health demonstrates the organization's values by offering comprehensive benefits packages, competitive wages, and milestone recognition. Explore our career options to help you determine the type of job best for you as well as help narrow your search within our website.

We look forward to you joining the Tri Health family!