Scheduling Associate

Job Description


*** Scheduling Associate - Norwood Part-time
* Join a team dedicated to SERVING our patients with compassion, RESPECTING every individual's needs, and ENGAGING with professionalism and empathy. As a Scheduling Associate in Norwood, you will play a vital role in ensuring patients feel seen, heard, and supported-upholding our commitment to EXCELLENCE while stewarding our resources with VALUE-driven care.

We offer career growth opportunities and a comprehensive benefits package! Apply today and grow your career with a team that truly values you.

Location: Tri Health Norwood, 4600 Westley Avenue, Norwood, OH 45212 (Use the "Apply for this Job" box below)./JWGvQ1hRXCWfrBGqt

Work Schedule:

• Day shift
• 24 hours/week
• No weekends!
• No holidays!

Incentives & Benefits:

* We offer a comprehensive benefits package-including medical, dental, vision, paid time off, retirement plans, and tuition reimbursement. Please view our benefits page

Job Requirements:

* High School Degree or GED

* 2-3 years Customer Service

* 1-2 years Clerical, Other, Healthcare and/or Insurance industry

* Ability to operate multiple computer applications

* Excellent verb and written skills

* Effective problem solving

* Customer Service experience

Job Overview:

Performs Scheduling and Pre-Registration functions in a timely and accurate manner in a call center setting: working with provider office teams to coordinate care and communicate with patients to obtain information necessary to schedule and/or register patients. Creates patient estimates for scheduled services, exhibits knowledge of insurance benefits, educates patients on out-of-pocket responsibility and financial assistance/payment options. Provides excellent customer service and answers patient questions and resolve issues.

Initiates patient requests using Epic Telephone Encounters to support the clinical team in completing prescription refill requests, medical records and general questions for the clinical team

Job Responsibilities:

Competently meets Not Ready target and handles appropriate volume of phone calls per shift. Follows regulatory and departmental procedures to ensure patient safety including use of decision trees, scheduling protocols, collection of data and messaging. Meets call quality targets and follows required scripting, including AIDET+P, anticipate customer needs, consistent and positive interactions with patients and coworkers. Works proficiently and competently, and exceeds accuracy targets with no critical errors

Working Conditions:

Climbing - Rarely
Concentrating - Consistently
Continuous Learning - Frequently
Use of Hands - Consistently
Hearing:
Conversation - Consistently
Interpersonal Communication - Frequently
Lifting