Spa Therapist - Cincinnati Hotel

Job Description

The Spa Attendant/Therapist administers professional massage and body treatments to guests. They must have a thorough knowledge of numerous massage modalities, possess a general understanding of body treatments, and be willing to train in our spa's specific massage and body treatment offerings. They should possess excellent communication skills and be able to learn the product and service knowledge necessary to effectively provide wellness solutions to meet the needs of our guests.

They must hold and maintain a current state license.

Non-Exempt

• Greets and completes established procedures for arriving guests by beginning on time for the appointment and completing within the allotted time.
• Provide consistent professional massage and body treatments in accordance with spa protocols and accepted certification practices.
• Effectively inform and educate guests about specific wellness concerns. Handle guests’ questions and concerns professionally and courteously.
• Properly care for equipment and use proper amounts of product to assist with cost controls.
• Have complete knowledge and understanding of all services and products offered.
• Uphold the standards of sanitation and sterilization as directed by law and the spa’s policies and procedures.
• Actively promote the spa, treatments, services and retail, as well as programs, promotions and/or discounts available.
• Perform prep work, properly clean and restock room as required.
• Communicate to management all occurrences involving staff or guests in the spa that require attention.
• Maintain a positive attitude and contribute toward a quality work environment.
• Regularly attend all spa team meetings.

• Must be able to use tact and understanding when dealing with a variety of customer service issues, including stressful and highly emotional situations.
• Must be highly organized and able to pay attention to minute written and verbal details, particularly when performing multiple tasks.
• Must hold and maintain a current state license with required hours of training. High School diploma or equivalent and required technical certificates.

• Must be able to read written communication, including computer screens.
• Must be able to complete appropriate massage techniques to standard.
• Must be able to understand and follow verbal/written instructions, work on more than one task at a time, and be able to communicate both verbally and in writing.
• Full mobility – ability to perform full functions of a massage therapist per industry standards for full shift.
• Lifting, pushing, pulling and carrying.
• Bending/kneeling – must be able to accomplish any task required within assigned departments.
• Mobility – must be able to accomplish any task required within assigned departments.
• Continuous standing and climbing up steps.

The Company is an equal opportunity employer and complies with the Americans with Disabilities Act (ADA). We will provide reasonable accommodation for qualified individuals with disabilities during the application and employment process.