Medical Assistant

Location

Tri Health Kenwood

• Full‑time position: 80 hours bi‑weekly
• Day shift
• Rotating weekends, no holidays, and on‑call commitment

• Up to $500.00 sign‑on bonus
• Competitive shift differentials and opportunities for professional growth
• Comprehensive benefits package: medical, dental, vision, paid time off, retirement savings plans, and tuition reimbursement

Additional benefits details:

• Graduate of an approved technical, professional, or vocational program in Healthcare; healthcare clinical experience preferred in a physician practice or related field
• Equivalent experience accepted in lieu of degree
• Must be certified or registered medical assistant
• Must maintain certification and registration status as a Registered Medical Assistant (RMA) through AMT, NCCT, or NHA, or a certified Medical Assistant (CAN) by AAMA, and hold CPR certification
• Experience with medical office flow, especially clerical and front‑office tasks
• Ability to make quick decisions based on well‑thought‑out consequences/results
• Knowledge of EMR, practice‑management software, and medical coding/billing is strongly encouraged

This position provides direct patient care in a primary care office and works with care delivery providers to identify gaps in care, contact patients to schedule required care, and provide referral follow‑up. The Medical Home Medical Assistant performs pre‑visit planning for the practice’s patient panel, coordinates messages through electronic portals, and assists in managing transitions of care. The MA serves as a clinical liaison to the physician care plan and actively communicates with patients.

The MA participates in process improvements, understands clinical goals and outcomes—including patient satisfaction and engagement— and may be assigned other duties to meet department needs. Certification as a medical assistant, strong clinical, customer‑service, communication, and teamwork skills are required.

• Demonstrates proficiency in the rooming process for adult and/or pediatric primary care, including clinical procedures, immunizations, venipuncture, point‑of‑care testing, and other tasks; follows protocols and policies for scheduling, clinical procedures, and appropriate use of medical equipment.
• Provides accurate and complete documentation of clinical calls and patient rooming information, including order entry, pending prescriptions, pharmacy notes, and editing workflows for result orders; addresses patient messages (phone, MyChart) in a timely manner and escalates issues as appropriate.
• Demonstrates clinical competency upon completion of orientation and annually; maintains knowledge of population health and embraces the philosophies of wellness, prevention, and chronic disease management.
• Participates in tactics to close gaps in care, including pre‑visit planning, daily huddles, and informing physicians of potential barriers to care.
• Has a proficient understanding of adult and/or pediatric preventative medicine schedules, including age‑based wellness checks, appropriate vitals and labs, immunizations, screening tools, and patient education.
• Identifies and communicates with providers regarding patient wellness, chronic diseases, utilization, and care gaps; attends continuing education training such as Lunch‑and‑Learns and other opportunities.
• Participates in the longitudinal care continuum of patients, collaborating with wrap‑around services such as behavioral health, complex care nursing, social workers, and community health workers.
• Provides basic community resources to patients with social determinants of health; supports and provides education and patient coaching for both wellness and chronic disease management.

Demonstrates knowledge in the area of practice such as age‑related competencies and care of various populations; understands best practices in preventative care, chronic disease management, and utilization across the continuum of care (“population health”).

• Climbing – Occasionally
• Concentrating – Consistently
• Hearing:
  Conversation – Frequently
• Interpersonal Communication – Consistently
• Kneeling – Occasionally
• Lifting