Acute Care Tech - MSICU

Acute Care Tech II – MSICU

Location:

Good Samaritan Hospital – 375 Dixmyth Avenue, Cincinnati, OH 45220

Job Type: Part Time Nights

About Tri Health & This Role

Tri Health is committed to fostering a culture where every team member is heard, supported, and empowered to provide exceptional care. As an Acute Care Tech II in the Observation Unit, you will support nurses and clinical staff in delivering high-quality, compassionate care to patients with high-acuity needs. Your work ensures safe, efficient operations and contributes directly to patient outcomes and the overall care experience.

Why You'll Love Working Here

• Supportive, team-centered culture built on communication, compassion, and respect.
• Hands-on experience in a high-acuity MSICU setting that strengthens clinical skills.
• Opportunities to expand competency in emergency response and advanced care tasks.
• Leadership that promotes professional growth and continuous learning.
• Comprehensive Tri Health benefits, wellness programs, and career support.

Key Responsibilities

• Perform and document basic patient care tasks under RN supervision while maintaining required competencies.
• Assist with patient flow and communication using multi-line phones, call systems, and telecommunication devices.
• Maintain a clean, safe care environment; identify and report safety hazards and complete required safety event reports.
• Initiate emergency calls, including Code Blue, Fire, Special Alert, and Rapid Response per hospital protocol.
• Support documentation, medical record maintenance, and computer downtime procedures per Tri Health standards.
• Communicate respectfully with patients, families, and healthcare team members, escalating concerns as needed.
• Ensure equipment and supplies are available, functional, and properly maintained.

Qualifications

Required

• Minimum 2 years of high school education.
• Age 17 with work permit.
• Basic Life Support (BLS) for Healthcare Providers certification.
• Reading and math proficiency appropriate for role.
• Experience with multi-line phones, call systems, and pagers.

Preferred

• Experience with clinical computer applications or hospital support systems.
• Prior experience in patient care or hospital support environment.

Tri Health SERVE Standards and ALWAYS Behaviors

At Tri Health, we believe there is no responsibility more important than to SERVE our patients, our communities, and our fellow team members. To achieve our vision and mission, ALL Tri Health team members are expected to demonstrate and live the following:

Serve: ALWAYS...

• Welcome everyone by making eye contact, greeting with a smile, and saying "hello"
• Acknowledge when patients/guests are lost and escort them to their destination or find someone who can assist
• Refrain from using cell phones for personal reasons in public spaces or patient care areas

Excel: ALWAYS...

• Recognize and take personal responsibility to address and recover from service breakdowns when a customer's expectations have not been met
• Offer patients and guests priority when waiting (lines, elevators)
• Work on improving quality, safety, and service

Respect: ALWAYS...

• Respect cultural and spiritual differences and honor individual preferences.
• Respect everyone's opinion and contribution, regardless of title/role.
• Speak positively about my team members and other departments in front of patients and guests.

Value: ALWAYS...

• Value the time of others by striving to be on time, prepared and actively participating.
• Pick up trash, ensuring the physical environment is clean and safe.
• Be a good steward of our resources, using supplies and equipment efficiently and effectively, and will look for ways to avoid waste.

Engage: ALWAYS...

• Acknowledge wins and frequently thank team members and others for contributions.
• Show courtesy and compassion with customers, team members and the community

Keywords

• Acute Care Tech, ACT II, Patient Care Technician, Observation Unit, CDU Support, Hospital Technician, Tri Health, Good Samaritan Hospital