Volunteer Office Coordinator - Hospice of Cincinnati

Volunteer Office Coordinator
- Hospice of Cincinnati Job Description

Job Overview:
Under the supervision of the Volunteer Services Manager, this position is responsible for the daily coordination of the workflow of the volunteer services department. This includes managing all database programs to track and calculate volunteer census, hours, and assignments and generating monthly, quarterly and annual reports according to Hospice Medicare regulations and JCAHO. The role schedules all Blue Ash IPU direct care, front desk and clerical volunteers and coordinates volunteer projects for other HOC departments such as bereavement, marketing, education, corporate administration and the Foundation.

The individual acts as a resource person to all personnel in the department.

Job Requirements:

• High School Degree
• Knowledge of volunteer programs and hospice philosophy
• Excellent communication and computer skills
• Up to 1 year experience in a related field

Job Responsibilities:

• Coordinate daily volunteer workflow and scheduling.
• Maintain and update database systems.
• Generate required reports for Medicare and JCAHO.
• Collaborate with other departments for volunteer projects.
• Serve as a resource for volunteer staff and department personnel.

Working Conditions:

• Climbing
  - Rarely
• Hearing:
  Conversation
  - Consistently
• Hearing:
  Other Sounds
  - Frequently
• Kneeling
  - Occasionally
• Lifting 50+ lbs.
  
  - Rarely
• Lifting < 50 lbs.
  
  - Occasionally
• Pulling
  - Rarely
• Pushing
  - Occasionally Reaching
  - Rarely
• Sitting
  - Consistently
• Standing
  - Rarely
• Stooping
  - Occasionally
• Talking
  - Consistently
• Use of Hands
  - Consistently
• Color Vision
  - Occasionally
• Visual Acuity:
  Far
  - Frequently
• Visual Acuity:
  Near
  - Consistently
• Walking
  - Frequently

Tri Health SERVE Standards and ALWAYS Behaviors

• Welcome everyone by making eye contact, greeting with a smile, and saying "hello".
• Acknowledge when patients/guests are lost and escort them to their destination or find someone who can assist.
• Refrain from using cell phones for personal reasons in public spaces or patient care areas.

• Recognize and take personal responsibility to address and recover from service breakdowns when a customer's expectations have not been met.
• Offer patients and guests priority when waiting (lines, elevators).
• Work on improving quality, safety, and service.

• Respect cultural and spiritual differences and honor individual preferences.
• Respect everyone’s opinion and contribution, regardless of title/role.
• Speak positively about my team members and other departments in front of patients and guests.

• Value the time of others by striving to be on time, prepared and actively participating.
• Pick up trash, ensuring the physical environment is clean and safe.
• Be a good steward of our resources, using supplies and equipment efficiently and effectively, and looking for ways to avoid waste.

• Acknowledge wins and frequently thank team members and others for contributions.
• Show courtesy and compassion with customers, team members and the community.

• Job Identification 310311
• Job Category Administrative
• Posting Date 06/24/2026, 04:12 PM
• Job Schedule Full time
• Locations 4310 Cooper Rd, Blue Ash, OH, 45242, US