Front Office Specialist - PRN

At Tri Health, you'll be the first impression and trusted connection for patients and families, playing a vital role in delivering an exceptional healthcare experience. As a Front Office Specialist, you'll work in a collaborative, patient-centered environment where your customer service, organizational skills, and attention to detail directly impact patient care. Why Join Tri Health?
* Make a Difference Every Day by supporting patients from check-in to check-out and ensuring a welcoming, compassionate experience.
* Be Part of a Team-Focused Culture that values collaboration, respect, professionalism, and service excellence.
* Grow Your Career in a leading healthcare organization that encourages initiative, learning, and professional development.
* Use a Variety of Skills including patient registration, scheduling, insurance verification, payment processing, and customer service.
* Contribute to Quality Care by maintaining accurate patient information, supporting HIPAA compliance, and helping ensure smooth office operations. If you thrive in a fast-paced environment, enjoy helping others, and take pride in delivering outstanding service, Tri Health offers an opportunity to build a meaningful career while positively impacting the health and well-being of the communities we serve.

Location:

* Cincinnati, OH

Work Schedule:

* PRN
* Day shift
* No Weekend or holiday rotation Incentives & Benefits:
This position is classified as PRN and is not eligible for Tri Health benefits.

Job Requirements:

* High School Diploma or GED degree (Required)
* 3 - 4 years' experience in a related field (Required) Job Overview:
This position is responsible for answering, handling and screening incoming telephone calls; greeting and registering patients, filing and preparing charts. In addition, this position is responsible for check-out functions, including review of encounter form data, collection of co-payments, scheduling follow-up appointments; completing daily bank deposit; day-end reconciliation duties. Some locations also require this position to complete charge/receipt-entry and charge-receipt summaries for all office-related services.

Job Responsibilities:

* Answers incoming telephone lines and handles and distributes calls.
* Demonstrates flexibility and takes initiative in seeking or accepting additional assignments.
* Schedules patient appointments. Informs department of issues.
* Accurately inputs patient registration information and updates patient insurance and demographic information.
* Accepts payments and logs appropriately.
* Demonstrates courtesy and respect toward families, community professionals and agencies, office personnel and team members. Follows
* JCAHO and HIPAA protocols; access to patient information will be limited to what is necessary to perform the job.
* Handles patient complaints and refers to manager as appropriate.

Working Conditions:

Climbing
- Rarely Hearing:
Conversation
- Consistently Hearing:
Other Sounds
- Frequently Interpersonal Communication
- Frequently Kneeling
- Occasionally Lifting