EMS Director

The EMS Director is responsible for the overall leadership, management, compliance, and operational performance of the ambulance service. This position oversees clinical operations, regulatory compliance, controlled substance management, supply chain operations, personnel management, quality improvement, safety initiatives, and relationships with regulatory agencies and healthcare partners. The EMS Director ensures the organization operates in accordance with all applicable federal, state, and local laws while maintaining the highest standards of patient care, employee safety, operational readiness, and organizational excellence.

• Ensure compliance with all applicable federal, state, and local EMS regulations, licensing requirements, and industry standards.
• Maintain organizational compliance with EMS regulatory agencies, controlled substance regulations, vehicle licensing requirements, and accreditation standards.
• Serve as the primary liaison with state and local regulatory agencies.
• Monitor changes in EMS laws, regulations, and industry standards and implement necessary operational changes.
• Ensure organizational compliance with HIPAA, OSHA, DOT, Medicare, Medicaid, and other applicable regulatory requirements.
• Oversee regulatory inspections, audits, investigations, and corrective action plans.

• Direct daily EMS operations to ensure efficient and effective service delivery.
• Develop and implement operational policies, procedures, and protocols.
• Monitor system performance, response times, service delivery metrics, and operational readiness.
• Oversee fleet readiness, equipment compliance, and resource allocation.
• Participate in strategic planning, growth initiatives, and service expansion opportunities.
• Collaborate with leadership to establish operational goals and performance objectives.
• Train, develop, supervise, and evaluate EMS personnel.
• Provide leadership and mentorship to supervisors, managers, and field personnel.
• Ensure employee certifications, licenses, credentials, and training requirements remain current.
• Address employee performance concerns through coaching, corrective action, and performance management processes.
• Foster a culture of accountability, professionalism, teamwork, and employee engagement.
• Participate in employee disciplinary processes, investigations, and conflict resolution.

• Collaborate with the Medical Director to ensure compliance with approved clinical protocols and standards of care.
• Oversee quality assurance and quality improvement programs.
• Review clinical performance indicators and patient care outcomes.
• Investigate patient complaints, adverse events, medication variances, and operational incidents.
• Implement corrective actions and process improvements when necessary.
• Support continuing education and clinical competency programs.

• Oversee all aspects of controlled substance management and regulatory compliance.
• Ensure compliance with all applicable federal and state laws governing controlled substances, including requirements established by the DEA, state boards of pharmacy, and EMS regulatory agencies.
• Maintain accurate controlled substance inventories, security measures, records, audits, and reporting processes.
• Investigate and address controlled substance discrepancies, losses, diversions, and documentation concerns.
• Coordinate controlled substance inspections, audits, and corrective action plans.
• Develop and implement policies and procedures related to narcotic storage, handling, administration, wasting, and recordkeeping.
• Ensure all personnel receive appropriate training regarding controlled substance handling and compliance requirements.
• Serve as the organization's designated leader for narcotics accountability, medication security, and controlled substance oversight.

• Oversee procurement, inventory control, distribution, and replenishment of medical supplies, medications, and operational equipment.
• Ensure all ambulances and facilities maintain appropriate inventory levels to support operational readiness.
• Monitor supply utilization and identify opportunities for cost containment and operational efficiency.
• Establish inventory management processes to minimize waste, expiration, loss, and shortages.
• Coordinate vendor relationships and purchasing activities related to medical supplies, pharmaceuticals, and operational equipment.
• Ensure compliance with medication storage requirements, expiration tracking, and inventory documentation standards.
• Participate in budgeting and forecasting for medical supplies, pharmaceuticals, and equipment expenditures.
• Maintain operational readiness by ensuring vehicles, equipment, medications, and supplies meet company standards and regulatory requirements.

• Promote a culture of safety throughout the organization.
• Oversee accident prevention, driver safety, infection…