Patient Services Representative, Ortho First Shift

Patient Services Representative (Full Time, First Shift)

Location:

Cincinnati, OH, United States

• Minimum
  
  Required:
  
  High School Diploma or GED.
• Preferred:
  Associate's Degree.
• Minimum
  
  Required:
  
  0 - 6 Months equivalent experience.
• Preferred: 1 - 2 Years equivalent experience.

• Engages in population appropriate communication.
• Has knowledge of growth and development milestones and tasks.
• Gives clear instructions to patients/family regarding treatment.
• Involves family/guardian in the assessment, initial treatment and continuing care of the patient.
• Identifies any physical limitations of the patient and deploys intervention when necessary.
• Recognizes and responds appropriately to patients/families with behavioral health problems.
• Interprets population related data and plans care appropriately.
• Identifies and responds appropriately to different needs resulting from unique psychological needs or those associated with religious / cultural norms.
• Performs treatments, administers medication or operates equipment safely.
• Recognizes and responds to signs/symptoms of abuse or neglect.

• Warmly greet patients with eye contact and a smile as they enter and leave the clinic.
• Answer any questions patient may have.
• Coordinate day of patient scheduling changes or adjustments.
• Assist patients in locating their destinations.
• Contact internal or external transportation services for patients if needed.
• Round lobby to ensure all patients are being taken assisted.
• Answer telephone and direct calls to appropriate areas.
• Adhere to all HIPAA policies and guidelines.
• Conduct end of day visit reconciliation.

• Initiate online verification and/or make phone contact with external groups to verify patient's benefits to certify/recertify all procedural services for patient.
• Ensure proper authorization is obtained for all scheduled and non-scheduled high dollar outpatient procedures and follow up on any missing data or account problems.
• Perform pre-authorizations and pre-certifications when needed.

• Collect data on all new patients and attempt to obtain demographic information on patient.
• Verifies complete and accurate patient information in registration.
• Provide knowledge of and assistance with MyChart enrollment for patients.
• Collect co-payments.
• Follow standard consenting workflow.

• Coordinate updating insurance changes or adding new insurance information into the appropriate registration fields for visits or diagnostic procedures.
• Complete Medicare Secondary Payer questionnaires for all appropriate patients.
• Ensure completeness for insurance billing and compliance.
• Collect insurance information as indicated in the Pre
  - Registration Minimum Data Set.

• Assist with referral and work questions.
• Assist with pre-visit planning and preparation.
• Help with scheduling and medical record management.
• Place reminder calls to patients as needed.

UC Health is an EEO employer.