Acute Care Tech- MSICU​/PCU

Unit Coordinator & Monitor Tech– Telemetry Stepdown Unit

This position provides assistance and/or performs basic activities of daily living and specified treatments and procedures under the direct supervision of the nurse. This position may perform non-direct patient care activities as assigned, requested, or directed. This position also performs clerical duties as assigned. Must have the interpersonal skill to communicate with respect and compassion to customers. This position also communicates information through various telecommunication devices and assists in coordinating patient flow.

Job requirements include 2 years of high school education, age 17 with a work permit, reading and math ability appropriate to the position, multi-line phone skills, familiarity with patient call systems and pagers, and basic life support (BLS) certification.

Job responsibilities include acknowledging the need for self-growth and accountability, identifying areas for self-improvement, demonstrating/maintaining knowledge of organizational and unit changes, supporting organizational and unit changes, communicating effectively with others, working in collaboration with all members of the health care team and internal departments, utilizing the chain of command appropriately, showing respect to patients, families, and co-workers, reporting patient-related information in a timely manner, documenting observations and tasks performed, answering phone and patient calls promptly and courteously, relaying accurate and complete messages to the appropriate person, assisting internal and external customers by directing them and facilitating unit flow, maintaining a safe environment, reporting safety hazards to appropriate personnel, completing safety event reports as necessary, complying with infection control policies, demonstrating knowledge of safety/emergency policies and procedures and appropriately correcting any identified hazards, placing emergency calls timely as directed, maintaining the medical record, documenting accurately in the medical record as per unit/Tri Health guidelines, performing computer downtime procedures according to unit/Tri Health guidelines, maintaining proficient knowledge of computer applications specific to their unit/job, providing other clerical support to unit as needed and directed by charge nurse or manager, performing and documenting basic patient care tasks under the direct supervision of an RN, maintaining competency of tasks in which the PCA has been trained, completing assigned tasks within required timeframe, seeking clarification from the nurse when in doubt about how to proceed, performing supply, equipment, and environmental-related activities as required, recognizing and reporting problems with supply/equipment availability in a timely manner, reporting and following through per unit standard concerning equipment that is broken or malfunctioning, assuring equipment/supplies are readily available for use by next person, and being knowledgeable of the function, operation, and maintenance of equipment specific to their role on the unit.

Must be 17 years of age or older.

Working conditions include bending, climbing, concentrating, continuous learning, hearing, interpersonal communication, kneeling, lifting, pulling, pushing, reaching, reading, sitting, standing, stooping, talking, thinking/reasoning, use of hands, color vision, visual acuity, and walking.

Tri Health SERVE Standards and ALWAYS Behaviors

At Tri Health, we believe there is no responsibility more important than to SERVE our patients, our communities, and our fellow team members. To achieve our vision and mission, ALL Tri Health team members are expected to demonstrate and live the following:

Serve: ALWAYS...

• Welcome everyone by making eye contact, greeting with a smile, and saying "hello"
• Acknowledge when patients/guests are lost and escort them to their destination or find someone who can assist
• Refrain from using cell phones for personal reasons in public spaces or patient care areas

Excel: ALWAYS...

• Recognize and take personal responsibility to address and recover from service breakdowns when a customer's expectations…