AL - Hospitality Aide

The Hospitality Aide is responsible for providing non-clinical support and assistance to residents in a healthcare or long-term care facility. This role involves helping residents with daily activities, maintaining a clean and comfortable environment, and ensuring that their needs are met in a compassionate and respectful manner. The Hospitality Aide supports the nursing and care teams by providing excellent customer service, engaging with residents, and enhancing their overall quality of life.

Key Responsibilities:

Resident Assistance:

Provide companionship and engage with residents through conversation, activities, and social interaction.

Assist residents with non-medical needs, such as making beds, tidying rooms, delivering linens, and ensuring personal items are easily accessible.

Help residents during mealtime by serving meals, assisting with food and drink, and ensuring residents are comfortable.

Respond promptly to residents' calls for assistance, addressing requests or notifying clinical staff as needed.

Environment Maintenance:

Ensure residents’ rooms and common areas are clean, organized, and free from hazards.

Deliver and distribute clean linens, towels, and other supplies as needed.

Assist with setting up and cleaning dining areas before and after meals.

Help maintain a pleasant and comfortable living environment for all residents.

Resident Comfort:

Support residents in maintaining a sense of dignity and independence.

Assist residents with personal care needs, such as brushing their hair, adjusting their pillows, or ensuring they have water and snacks.

Provide emotional support to residents by offering a kind ear and ensuring their comfort and satisfaction.

Team Support:

Work collaboratively with nursing and care staff to ensure that residents’ needs are met.

Report any concerns regarding residents' health or well-being to the nursing team promptly.

Assist with transporting residents to activities, dining areas, or appointments within the facility.

Activity Support:

Assist the activities department by helping residents participate in recreational or social events, such as arts and crafts, games, or group activities.

Encourage residents to participate in facility programs and help them navigate to and from activities.

Education:

High school diploma or equivalent required.

Experience:

Previous experience in a healthcare, customer service, or hospitality setting is preferred but not required.

Skills:

Strong interpersonal and communication skills with the ability to build positive relationships with residents.

Compassionate, patient, and caring attitude.

Ability to follow instructions and work well as part of a team.

Good organizational skills and attention to detail.

People-Centered Rewards:

Health benefits including Medical, Dental & Vision
401k with company match

Early Pay via Tapcheck!

Employee Perks & Discount program PTO + Company Holidays + Floating Holidays Referral Bonus Program Mentorship Programs Internal/Upskilling Growth Opportunities Continued Education Loan Repayment Program powered by Clasp#LIONSTONE
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