Patient Billing and Collections

For over 20 years Riverhills Neuroscience has been the region's premier provider of comprehensive neuroscience care by offering a complete diagnosis, education, treatment and rehabilitation services for individuals with the diseases and injuries of the nervous system.

• Responds timely and accurately to all incoming patient telephone calls, correspondence, and inquiries.
• Review and analyze patient service inquiries, complaints and validation of patient liability.
• Contacts patients/guarantors (via mail & telephone) regarding outstanding accounts receivable for services rendered.
• Establishes satisfactory payment arrangements when patients are unable to pay balances in full.
• Documents all patient collections communication/activity within the practice management system in a timely and accurate manner.
• Ensures and adheres to strict confidentiality when handling patient information, according to state/federal regulations (HIPAA, Fair Debt Collection Practices Act,
• Federal Government Poverty Guidelines, etc.).
• All other duties as assigned.

• Required
  - Working knowledge of the Fair Debt Collection Practices Act (FDCPA).
• Preferred
  - At least 2-3 years of relevant experience in medical patient collections within a hospital or healthcare practice.
• Ability to calmly handle multiple tasks at once.
• Sound judgment, maturity, and an ability to establish good rapport with patients, physicians, vendors, and staff.
• Ability to deal with patients, physicians and staff with tact and diplomacy.
• Good interpersonal skills.

• 401k with Profit Sharing and Company Match
• Medical, Dental, and Vision insurance
• Long Term and Short Term Disability Insurance
• Life Insurance
• Paid Holidays
• 3+ Weeks of Paid Time Off
• Continuing Education Reimbursement
• Uniform Allowance
• Free Parking

Equal Opportunity/Drug Free Work-place