Manager - Lab Operations Cincinnati

Managing locations in Cincinnati, Ohio performing POC Testing/Specimen Processing/Phlebotomy

Full-Time Day Shift (primarily 8a-5p with flexibility until 7p)

Regional travel between sites/Occasional travel to Dayton

Position Summary:

The Manager - Lab Operations is responsible for providing daily operational oversight, leadership, and supervision of laboratory staff. This role ensures high-quality laboratory services, regulatory compliance, staff competency, efficient workflow, and continuous accreditation readiness. The Manager serves as a working leader, maintaining proficiency through bench work and phlebotomy, as necessary, while supporting the development, performance, and engagement of laboratory personnel.

• Provide direction, supervision, and support laboratory staff in alignment with the organization's mission, vision, and values.
• Communicate clearly and consistently regarding work assignments, workflow expectations, priorities, and staff responsibilities.
• Assist in creating and managing work schedules and bench assignments to ensure adequate staffing and competency maintenance.
• Perform timekeeping and attendance-related duties, including documentation of worked hours, absences, vacation, and leave requests.
• Participate in the selection, onboarding, training, evaluation, and development of staff.
• Provide coaching, mentoring, and performance feedback to team members.
• Administer corrective action and performance improvement plans when necessary.
• Build and sustain a culture of engaged caregivers.

• Maintain competency in assigned laboratory disciplines and perform testing duties as needed.
• Maintain phlebotomy competency when required by location.
• Participate in technical bench coverage, including weekends and holidays, according to departmental schedules.
• Troubleshoot technical and operational issues and coordinate resolution efforts.
• Assist with communication and follow-up with physicians, clients, and other healthcare providers as needed.
• Manage departmental budgets, expenses, and FTE allocations to ensure alignment with financial and operational objectives.
• Maintain competency and perform duties of laboratory staff as required.
• Complete other duties as assigned within the expected timeframe.

• Assist with quality assurance and quality improvement initiatives.
• Support departmental compliance activities to ensure adherence to regulatory, accreditation, and company standards.
• Maintain continual readiness for inspections and accreditation surveys.
• Participate in root cause analyses and implementation of corrective and preventive actions.
• Ensure completion of required company documentation within established timelines.

• Assist with the development, review, update, and maintenance of laboratory policies, procedures, and technical documentation.
• Ensure compliance with document control requirements and regulatory standards.

• Participate in the training and education of medical laboratory science students, new employees, and existing staff.
• Assist with oversight of staff competency assessments and professional development activities.
• Promote ongoing learning and technical excellence within the department.

• Actively support and participate in departmental and organizational safety programs.
• Promote a culture of safety and ensure compliance with all safety, infection control, and occupational health policies.
• Identify and report safety concerns and participate in corrective actions as needed.

• Develop and maintain positive working relationships with internal departments, physicians, clients, vendors, and external professional organizations.
• Promote collaborative communication and teamwork across the organization.

• Associates or Bachelor’s degree (or equivalent) in Medical Laboratory Science (MLT/MT) with ASCP registration preferred.
• 1-3 years of demonstrated success and experience in positions of progressively increasing responsibility in a medical lab environment. Demonstrate integrity and accuracy in decision-making and judgment.
• Phlebotomy experience required.
• Demonstrated leadership skills and abilities.
• Good communication skills and ability to work with people.
• Schedule flexibility required for meetings and employee interactions across all shifts.
• Sound reasoning ability and good independent judgment.
• Ability to work within specified deadlines and timetables.