Case Manager - Veteran and Family Services (SSVF

Job Title

Position Summary:

Responsible for the full client care cycle including: assessing, planning, implementing, monitoring, and evaluating actions required to meet the clients' health and human services needs.

Under minimal supervision, coordinate and provide care that is safe, timely, effective, efficient, equitable, and client-centered. Maintain caseload and utilization by maintaining regular contact with clients to monitor and assess progress. Handle case assignments, draft service plans, review case progress and determine case closure for review and/or in consult with supervisor. Deliver on-going services to clients which may include crisis intervention, advocacy, medication monitoring, transportation assistance, financial budgeting, housing assistance, and referral and linkage to community resources as needed.

Assist in helping clients achieve wellness and autonomy through supportive counseling and facilitating multiple care aspects (care coordination, information sharing, etc.). Develop and/or implement individualized client treatment or service plans and ensures compliance with applicable standards and agency policies. Document all clinical activities to meet specific program, funder, and credentialing entity criteria timely and with accuracy. Participate in treatment team and assist in making recommendations for client status changes.

May assist in providing education and/or group curriculum. Adhere to professional standards as outlined by protocols, rules, and regulations. Complete agency, accrediting body, and funder required training. Other duties as assigned.

Ability to learn case management principles, healthcare management and reimbursement requirements. Excellent organizational and time management skills. Effective verbal and written communication skills. Ability to relate to and interact with a wide variety of people. Advanced level problem solving skills and ability to multi-task while prioritizing. Ability to utilize technology including electronic service documentation system. Basic computer skills with ability to navigate Microsoft applications including but not limited to Word, Outlook, Excel, Teams, and Power Point.

Associate's degree in behavioral science or related field, or equivalent work experience as allowed/required by regulatory bodies. Driver License and valid auto insurance.

Positional:
Driving in accordance with job duties assigned. Occasional standing and walking. Occasional to frequent sitting. Gross Mobility:
Rare climbing, or crawling. Infrequent balancing, stooping, kneeling, or crouching. Frequent to constant reaching and handling. Sensory:
Rare tasting/smelling. Infrequent use of color vision. Occasional use of far visual acuity, depth perception, and field of vision. Frequent use of near and midrange visual acuity, and visual accommodation. Frequent to constant talking.