Patient Experience Regional Coach

Patient Experience Regional Coach

At Tri Health's Good Samaritan Hospital, the Patient Experience Regional Coach plays a vital role in shaping a culture where every patient and family feels heard, valued, and cared for. This position partners with leaders, physicians, and team members to drive service excellence, strengthen patient satisfaction, and implement strategies that elevate the overall healthcare experience across the region. As part of an award-winning, mission-driven health system, you'll have the opportunity to influence meaningful change, coach teams to achieve exceptional outcomes, and make a direct impact on the lives of those we serve—all while working in a collaborative environment committed to compassion, innovation, and continuous improvement.

Location:

Good Samaritan hospital

Schedule:

Full time

Incentives & Benefits:
We offer competitive shift differentials, opportunities for professional growth, and a comprehensive benefits package that may include medical, dental, vision, paid time off, retirement savings plans, and tuition reimbursement.

Minimum

Job Requirements:

• Bachelor's Degree in Healthcare, customer service, patient experience (Required)
• 4 - 5 years experience in Healthcare Coaching, design Healthcare experience (Preferred)
• Advanced knowledge of design
• Coaching
• Problem solving and resolution skills
• Analytical ability

Job Overview:

The Regional coach consultant assesses, develops, designs, implements, validates, trains and evaluates the Patient Experience services and interventions that support Tri Health's strategic pillar of Service and the Tri Health Way system priorities. Leadership Development:
Provides leadership support for project management and delivery for Tri Health's strategic pillar:
Service. Projects require managing multiple priorities, timely implementation of deliverables and professionalism consistent with the Tri Health Values and Always Behaviors. Demonstrates project management, coaching, and analytic abilities. Works independently while constantly assessing risks, prompting guidance for resolution. This position interacts with all levels of team members across the system, including senior leaders, directors, managers, supervisors, and team members. It is important that this position builds strong working relationships.

Has professional written and verbal communication skills. Analysis skills center on being able to ask questions, gather data, conduct analysis, coach, work with resistance. Planning includes defining the scope of work, implementation, work plans, design, and evaluation. Applies advanced skill in design and delivery of programs, tools and performance support. Utilizes industry validated coaching models and techniques to support leadership and team members in creating and achieving measurable goals.

Job Responsibilities:

• Collaborates with leadership to create work plans to meet project goals. Determines and initiates appropriate interventions to compete managing projects on time.
• Assists leadership in the development of action plans to improve performance, researches, reviewed, and implements best practices. Provides coaching to all levels of leadership and team members
• Partners with leadership in assigned area to identify, plan, implement, validate, train and evaluate patient experience improvement strategies.
• Collaborate across the regions (departments, patient relations, directors, physicians, etc.) to ensure the system meets or exceeds the patient experience goals as measured by CAHPS.
• Utilize data to provide in-depth, proactive consultation, coaching, and strategy to directors, managers, physicians, team members in process improvement related to patient experience (Tri Health pillar of Service).
• Support the development and recognition strategies and collaborates with various departments to support the promotion and ongoing maintenance of service excellence throughout the system.

Working Conditions:

Bending
- Frequently

Climbing
- Rarely

Concentrating
- Consistently

Continuous Learning
- Consistently

Hearing:
Conversation
- Consistently

Hearing:
Other Sounds
- Consistently

Interpersonal Communication
- Consistently

Kneeling
- Frequently

Lifting