Clinical Care Coordinator, Ears, Nose, Throat, Full Time, First Shift

Job Description

The Clinical Care Coordinator will serve as departmental support for any clinical or non-clinical need. The position will help leadership track and implement system and departmental initiatives. The clinical program coordinator will assist with any patient care needs, clinic flow, and other duties that support the growth of the division.

Cincinnati, OH, United States

• Minimum
  
  Required:
  
  High School Diploma/GED
• Preferred:
  
  Bachelor's Degree

• None

• Minimum
  
  Required:
  
  3 - 5 Years equivalent experience
• Preferred:6 - 10 Years equivalent experience

• Excellent customer service skills
• Knowledge of medical terminology
• Excellent oral and written communication skills
• Proficiency in Microsoft Office applications
• Ability to multitask and prioritize job responsibilities

• While the position will work in a normal office environment, travel to the various hospitals and work locations will be necessary. Work hours will vary from time to time depending upon the needs of the business. Regular and predictable on-site attendance is required for this position.

UC Health is an integrated academic health system serving Greater Cincinnati and Northern Kentucky. In partnership with the University of Cincinnati, UC Health combines clinical expertise and compassion with research and teaching—a combination that provides patients with options for even the most complex situations. Members of UC Health include: UC Medical Center, West Chester Hospital, University of Cincinnati Physicians and UC Health Ambulatory Services (with more than 900 board-certified clinicians and surgeons), Lindner Center of HOPE and several specialized institutes including: UC Gardner Neuroscience Institute and the University of Cincinnati Cancer Center.

Many UC Health locations have received national recognition for outstanding quality and patient satisfaction. Learn more at

At UC Health, we're proud to have the best and brightest teams and clinicians collaborating toward our common purpose: to advance healing and reduce suffering.

As the region's adult academic health system, we strive for innovation and provide world-class care for not only our community, but patients from all over the world. Join our team and you'll be able to develop your skills, grow your career, build relationships with your peers and patients, and help us be a source of hope for our friends and neighbors.

UC Health is an EEO employer.

• Maintain Departmental Standards – 35%
• Establish, maintain, and audit patient satisfaction information and data to improve patient satisfaction initiatives
• Investigate patient satisfaction discrepancies and make recommendations to resolve and ensure future discrepancy is not repeated
• Audit and analyze departmental processes and systems to ensure accuracy and all tasks are being carried out appropriately
• Act as Subject Matter Expert for department within scope of practice
• Maintain department goals and or tasks to keep them on schedule and help implement them
• Update departmental policies and procedures, maintain records, and distribute to staff
• Training and Development – 25%
• Assist in development and training of staff as outlined by leadership
• Monitor training completion and licensure renewals and work with leadership on any necessary training remediation
• Administrative Support – 20%
• Maintain personnel file system
• Maintain calendars, schedule meetings, send notifications to staff
• Order supplies within budget and process invoices and check requests
• Document control – 5%
• Assist with copying, faxing, and mailings
• Create reports to review and maintain enterprise standards
• Draft various documents and maintain departmental manuals/rosters/lists
• Registration Processing & Front Desk Management – 5%
• Assist with registration, pre-registration, greeting patients, and sign in of patients
• Clinical Coordination – 5%
• Assist with referral and work ques
• Assist with pre-visit planning and preparation
• Help with scheduling and medical record management
• Other Duties as Assigned – 5%

• Review the physical demands and assign an overall average…