Experienced Call Center Agent

Health Source of Ohio, a leader in community-based healthcare services, is seeking a dedicated Experienced Call Center Agent to join our dynamic team. This role is crucial in facilitating efficient communication between our patients and healthcare providers, ensuring a seamless, supportive experience for every patient. The ideal candidate will be passionate about healthcare and possess a strong commitment to providing exceptional customer service within a fast-paced medical environment.

Your primary task will be to handle inbound and outbound calls, address patient inquiries, and coordinate with various departments to uphold the highest standard of patient care.

Responsibilities

• Answer inbound and manage outbound calls with professionalism.
• Register new patients and update existing patient records.
• Coordinate appointments, handle billing inquiries, and process payments.
• Provide detailed information about healthcare services and assist with patient pre-visit preparations.
• Communicate with medical, dental, and pharmacy staff to handle patient issues efficiently.
• Maintain confidentiality and adhere to HIPAA regulations at all times.
• Participate in ongoing training to stay updated on healthcare protocols and customer service best practices.

Required Skills

• Strong communication and interpersonal skills.
• Ability to multitask and manage time effectively.
• Proficiency in medical software and Microsoft Office Suite.
• Excellent problem-solving and decision-making skills.
• Knowledge of healthcare industry regulations and terminology.