Clinical Liaison - Cincinnati, Ohio; Part Time

Kandu, Inc. is pioneering an integrated approach to stroke recovery by combining FDA-cleared brain-computer interface technology with personalized telehealth services. Our Ipsi Hand® device is durable medical equipment that enables chronic stroke survivors to regain upper extremity function with daily home use. Combining this advanced technology with the support of expert clinicians offers a comprehensive path to recovery–helping survivors improve mobility, independence, and quality of life.

The Part-Time Clinical Liaison serves as a key bridge between healthcare providers, stroke survivors, and Kandu, Inc.'s internal teams, ensuring seamless coordination throughout the recovery journey. This role builds and maintains strong partnerships with hospitals, providers, and care teams, supports patient onboarding and education, and drives adoption of Kandu, Inc.'s technology-enabled solutions, including product education and screenings. By facilitating referrals, improving workflows, and delivering hands‑on support, the Clinical Liaison directly contributes to client success and patient engagement.

Overall, the role plays a critical part in expanding access to care, enhancing recovery outcomes, and advancing Kandu, Inc.'s mission to improve quality of life for stroke survivors.

The Liaison serves as a regional liaison between our clients (providers, hospital, post acute care partners) and stroke survivors. This role supports commercial team activities by identifying and establishing relationships with referring providers and facilities, conducting Ipsi Hand product education, and inservice support to healthcare providers, rehabilitation teams, and patients.

• CANDIDATES MUST BE LOCATED IN THE CINCINNATI, OHIO AREA**

• Focus on short and long term success of our clients through understanding of client and Kandu partnership goals, building trusted relationships with providers, client care team, providing regular feedback on referral, registration process and results, and understanding the local landscape regarding expansion partner opportunities.
• Serve as a regional liaison between our clients (providers, hospital, post acute care partners) and stroke survivors early in their recovery journey.
• Support commercial team activities by providing Ipsi Hand medical device education and in-service support to healthcare providers, rehabilitation teams, and patients.
• Identify and execute on Ipsi Hand medical device screening day opportunities, including planning, targeted outreach, client and patient scheduling, completing screenings, and patient follow‑up.
• Conduct EEG screenings, in person.
• For navigation services, support referral, registration, and enrollment workflows by reviewing hospital patient census, triaging appropriate referrals, and aligning with discharge planning.
• For navigation services, conduct in‑hospital and post‑acute meetings with new Kandu referrals to educate patients and care partners, obtain consent and insurance information, and schedule appointments.
• Provide feedback on non‑enrollment trends, improvements to referral and onboarding workflows, and message testing.
• Represent Kandu, Inc. at community‑based outreach events, collect new leads, and communicate opportunities to leadership.
• Participate in client status calls and meetings, and act as SME on registration process and data.
• Travel daily to partner sites, with up to 40% national travel required.
• Facility credentialing may be required – may include TB testing: drug testing; proof of COVID vaccination, MMR vaccination, Hepatitis B vaccination, varicella (chicken pox) vaccination, and other testing as required by client site.
• Performs other related duties and special projects as assigned. Responsibilities may be…