Access Associate - GSH​/Western Ridge

*** Access Associate – Good Samaritan WESTERN RIDGE Hospital*

Make a difference every day as an Access Associate at Tri Health! Join a compassionate, servant led team committed to excellence in patient care while working in a supportive, high-energy environment.

We offer career growth opportunities
, a comprehensive benefits package, and competitive shift differentials as appropriate for your shift worked.

** Requires 2 weeks of Full-time (approx 32 hours/week) Day paid training in Norwood. **

Location:
* Good Samaritan Western Ridge Hospital: 6949 Good Samaritan Dr, Cincinnati, OH 45247

Work Schedule:

• Part-time Hours (24 hours/week)
• Day shift
• Holiday/weekend rotation

Incentives & Benefits:

* For full-time or part-time, there is a comprehensive benefits package—including medical, dental, vision, paid time off, retirement plans, and tuition reimbursement. Please view our benefits page

Job Overview:

Performs Scheduling or Registration functions in a timely and accurate manner: working with TH ancillary departments to coordinate care and communicate with patients and physicians/offices to obtain information necessary to schedule and/or register patients. Provide excellent customer service and answer patient questions and resolve issues. Collect of copays, standard deposits and deductibles. SCHEDULING: schedule physician ordered tests in accordance with department guidelines;

correlate medical diagnosis with ordered tests/procedures for medical necessity purposes that is required to receive reimbursement. REGISTRATION: educate patients on TH required legal compliance paperwork and provide financial triage (can properly direct patient with financial questions and explain concepts of insurance).

Job Requirements:

• High School Diploma or GED Degree or GED (Required)
• 1 - 2 years experience Customer Service (Required)
• Ability to operate multiple computer applications
• Excellent verbal and written skills
• Typing speed of 35 wpm
• Medical terminology required within first year of employment if not already taken

Job Responsibilities:

• Ability to adapt to a dynamic work flow, appropriate volume of phone calls/registrations per hour and other identified departmental targets.
• Accuracy.
• Follows regulatory and departmental policies for collection of data, patient safety and point of service collections.
• Follow scripting, anticipates customer needs, problem solving skills, consistent and positive interactions with patients and co-workers.

Working Conditions:

• Bending -
• Climbing
  - Rarely
• Concentrating
  - Consistently
• Continuous Learning
  - Consistently
• Hearing:
  Conversation
  - Consistently
• Hearing:
  Other Sounds
  - Consistently
• Interpersonal Communication
  - Consistently
• Kneeling
  - Consistently
• Lifting