Patient Consultant First Shift

The Patient Experience Consultant is responsible for the execution of UC Health’s strategic and operating plan for patients, families, and guest experience. In partnership with leaders, the Patient Experience Consultant will develop, execute, communicate and collaborate related to patient experience initiatives across a designated area, which may include inpatient services, outpatient services, medical practice clinics, or other areas supporting experience across the health system.

The Patient Experience Consultant will collaborate with leaders to drive patient experience strategy, through educating, role modeling, problem solving, and onsite coaching. The Patient Experience Consultant will be well-versed in patient experience, data analytics, and researching and implementing best practices. The primary role of this position is to facilitate the creation and delivery of education and training needed to support service improvement work and a patient-centered service culture.

The Patient Experience Consultant is responsible for the execution of UC Health’s strategic and operating plan for patients, families, and guest experience. In partnership with leaders, the Patient Experience Consultant will develop, execute, communicate and collaborate related to patient experience initiatives across a designated area, which may include inpatient services, outpatient services, medical practice clinics, or other areas supporting experience across the health system.

The Patient Experience Consultant will collaborate with leaders to drive patient experience strategy, through educating, role modeling, problem solving, and onsite coaching. The Patient Experience Consultant will be well-versed in patient experience, data analytics, and researching and implementing best practices. The primary role of this position is to facilitate the creation and delivery of education and training needed to support service improvement work and a patient-centered service culture.

Cincinnati, OH, United States

Minimum

Required:

Bachelor's Degree. Preferred:
Master's Degree.

Required
:
Licensed clinical professional in a field where direct patient care is provided (RN, RT, PT, etc); license must be current and actively maintained.

Minimum

Required:

3 - 5 Years equivalent experience. Preferred: 6 - 10 Years equivalent experience.

At UC Health, we're proud to have the best and brightest teams and clinicians collaborating toward our common purpose: to advance healing and reduce suffering.

As the region's adult academic health system, we strive for innovation and provide world-class care for not only our community, but patients from all over the world. Join our team and you'll be able to develop your skills, grow your career, build relationships with your peers and patients, and help us be a source of hope for our friends and neighbors.

UC Health is an EEO employer.

• Leads service improvement efforts at UC Health through documentation and analysis of existing processes, management, and improvement of applicable computerized systems, and specification and design of new or modified processes to consistently deliver initiatives across the organization.
• Selects and utilizes process improvement tools and techniques, including UC Health Way PI framework, to drive improvement work.
• Research best practices and integrates process improvement methodologies that are data driven, systematic, and reliable into performance improvement activities.
• Creates education and training materials to reach a broad audience; must have knowledge of how different roles in healthcare impact patient experience and service delivery.
• Leads all efforts to support and sustain patient and family involvement in service…