PreAccess Associate

JOB DESCRIPTION

Performs Hospital-based Scheduling and Pre-Registration in a call center setting. Provides excellent customer service to our internal and external customers. Schedules outpatient testing/procedures according to physician ordered tests in accordance with departmental protocols. Collects patient demographics and insurance information accurately and verifies eligibility of insurance coverage. Ensures patients are prepared for visits including providing prep instructions and parking/arrival directions. Utilizes standardized scripting to ensure compliance with legal and financial requirements.

Educates patients on insurance benefits, out-of-pocket costs based on Epic generated estimates and connects patients with financial assistance resources as needed. Utilizes secure financial protocols to obtain pre-service collections.

Performs Hospital-based Scheduling and Pre-Registration in a call center setting. Provides excellent customer service to our internal and external customers. Schedules outpatient testing/procedures according to physician ordered tests in accordance with departmental protocols. Collects patient demographics and insurance information accurately and verifies eligibility of insurance coverage. Ensures patients are prepared for visits including providing prep instructions and parking/arrival directions. Utilizes standardized scripting to ensure compliance with legal and financial requirements.

Educates patients on insurance benefits, out-of-pocket costs based on Epic generated estimates and connects patients with financial assistance resources as needed. Utilizes secure financial protocols to obtain pre-service collections.

Performs Hospital-based Scheduling and Pre-Registration in a call center setting. Provides excellent customer service to our internal and external customers. Schedules outpatient testing/procedures according to physician ordered tests in accordance with departmental protocols. Collects patient demographics and insurance information accurately and verifies eligibility of insurance coverage. Ensures patients are prepared for visits including providing prep instructions and parking/arrival directions. Utilizes standardized scripting to ensure compliance with legal and financial requirements.

Educates patients on insurance benefits, out-of-pocket costs based on Epic generated estimates and connects patients with financial assistance resources as needed. Utilizes secure financial protocols to obtain pre-service collections.

• High School Diploma or GED (Required)
• 1 - 2 years Customer Service (Required)
• Experience in fast paced, customer-focused environment;
  Ability to operate multiple computer applications
• Excellent verbal and written skills
• Typing speed of 35 w.p.m
• Medical terminology required within first year of employment if not already taken

Follows regulatory and departmental policies/protocols for collection of data, patient safety and pre-service collections.

Follows scripting including consistently using AIDET+P, anticipates customer needs, problem-solving, and exhibits consistently positive interactions with internal/external customers and peers.

Meets departmental targets for accuracy and avoiding critical errors

Meets departmental targets for handling inbound/outbound calls, Ready status, registrations per hour and Epic workqueue assignments.

Working Conditions:

• Concentrating
  - Consistently
• Continuous Learning
  - Consistently
• Hearing:
  Conversation
  - Consistently
• Hearing:
  Other Sounds
  - Consistently
• Interpersonal Communication
  - Consistently
• Reading
  - Consistently
• Sitting
  - Consistently
• Standing
  - Occasionally
• Talking
  - Consistently
• Thinking/Reasoning
  - Consistently
• Use of Hands
  - Consistently
• Color Vision
  - Frequently
• Visual Acuity:
  Far
  - Occasionally
• Visual Acuity:
  Near
  - Consistently
• Walking
  - Occasionally

At Tri Health, We Believe There Is No Responsibility More Important Than To SERVE Our Patients, Our Communities, And Our Fellow Team Members. To Achieve Our Vision And Mission, ALL Tri Health Team Members Are Expected To Demonstrate And Live The Following

Serve: ALWAYS...

• Welcome everyone by making eye contact, greeting with a smile, and saying "hello"
• Acknowledge when patients/guests are lost and escort them to their destination or find someone who can assist
• Refrain from using cell phones for personal reasons in public spaces or patient care areas

Excel: ALWAYS...

• Recognize and take personal…