Program Director

About Butterfly Support Services

If you are looking for a rewarding career where you can make a meaningful impact while growing professionally, Butterfly Support Services (BSS) is the place for you. We are committed to providing high-quality behavioral health services while fostering a supportive, collaborative, and mission-driven work environment. We seek individuals with integrity, leadership, and a passion for helping others thrive.

Butterfly Support Services provides comprehensive behavioral health services to children, adolescents, adults, couples, and families. Our multidisciplinary team delivers evidence-based, person-centered care for individuals experiencing anxiety, depression, trauma, grief and loss, behavioral concerns, mood disorders, PTSD, family conflict, stress management, and other behavioral health needs.

Services are provided in schools, homes, community settings, and through telehealth in a respectful, culturally responsive, and non-judgmental environment.

The Program Director provides strategic and operational leadership for assigned behavioral health programs. This position oversees day-to-day clinical and administrative operations while ensuring exceptional service delivery, staff development, compliance, quality assurance, and organizational growth.

The Program Director supervises clinical and support staff, promotes a positive culture of accountability, and ensures programs operate efficiently while meeting organizational goals and regulatory requirements.

This position also maintains a small clinical caseload to remain connected to service delivery and support organizational needs.

• Provide overall leadership, direction, and oversight of assigned behavioral health programs.
• Develop and implement strategies to improve program effectiveness and client outcomes.
• Monitor program performance through quality indicators, productivity measures, and outcome data.
• Ensure compliance with agency policies, accreditation standards, payer requirements, and applicable state and federal regulations.
• Foster a positive, collaborative, and accountable work environment.
• Participate in strategic planning and organizational growth initiatives.
• Serve as an ambassador for Butterfly Support Services within the community.

• Recruit, interview, hire, onboard, and retain high-performing staff.
• Provide supervision, coaching, mentoring, and professional development.
• Conduct regular individual supervision and team meetings.
• Complete performance evaluations and performance improvement plans when necessary.
• Plan, assign, and monitor workloads.
• Ensure staff maintain productivity expectations and documentation standards.
• Provide clinical consultation and guidance regarding treatment planning and case management.
• Assist with case coverage when staffing needs arise.

• Oversee treatment planning, service delivery, documentation, and case progression.
• Review and approve clinical documentation in a timely manner.
• Monitor documentation quality to ensure compliance with payer and regulatory standards.
• Facilitate clinical case reviews and support evidence-based treatment practices.
• Attend consultation meetings and implement recommendations.
• Maintain a small clinical caseload, including assessments, treatment planning, therapy, and/or case management as assigned.

• Monitor documentation for accuracy, timeliness, and completeness.
• Ensure staff meet documentation deadlines.
• Review incident reports and assist with corrective action planning.
• Participate in quality improvement initiatives.
• Assist with audits, accreditation activities, and compliance reviews.
• Ensure confidentiality and HIPAA compliance.

• Review and approve:
  • Timecards
  • Mileage reimbursement
  • Leave requests
  • Clinical documentation
  • Payroll-related approvals
• Assist with human resources functions.
• Support office operations and workflow management.
• Develop and monitor departmental budgets.
• Monitor staff productivity and program expenditures.
• Prepare reports and analyze program performance data.

• Participate in an on-call rotation and provide support for urgent staff needs.
• Provide crisis consultation and intervention when necessary.
• Support staff in managing high-risk situations.

• Work collaboratively with executive leadership and interdisciplinary teams.
• Build relationships with community partners, schools,…