Patient Access Specialist

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Full Time Cincinnati, OH, US

Admissions Specialist / Patient Access Representative — Sharonville, OH

DeCoach Recovery Centre is a leading addiction treatment centre providing comprehensive, compassionate care to individuals with substance use disorders. We offer evidence-based treatments tailored to each patient's needs, with a focus on long-term recovery.

We're hiring a Patient Access Representative for our Sharonville location (Monday–Friday, 11:00am–7:30pm). This role is often the first voice someone hears when reaching out for help — guiding clients and families through the admissions process, answering questions, and making sure they feel supported from the very first call.

Client Engagement

• Serve as the first point of contact for clients, families, and referral sources
• Conduct initial screenings to determine the appropriate level of care
• Explain DeCoach's services, treatment options, and admissions process clearly and accurately

Admissions Coordination

• Manage documentation, insurance verification, and pre-authorizations
• Partner with clinical, medical, and outreach teams for a smooth intake‑to‑admission transition
• Keep admissions records accurate and compliant
• Maintain consistent follow‑up with clients, families, and referral sources
• Work with the outreach team on lead follow‑up and conversion
• Coordinate with clinical and medical staff on assessments and intake scheduling

Education & Support

• Help clients and families understand the recovery process and available resources
• Provide calm, informed support during a difficult and often emotional time
• Contribute to informational materials about DeCoach's programs

Data & Reporting

• Track admissions metrics — conversion rates, referral sources, demographics
• Spot trends and flag opportunities to improve the admissions process
• Participate in team meetings on process and performance

• High school diploma or equivalent
• Experience in admissions, customer service, or similar — healthcare or addiction treatment background preferred
• Familiarity with addiction recovery and treatment processes a plus
• Strong communication skills; comfortable engaging with clients and families with professionalism and empathy
• Highly organised, able to manage multiple priorities and deadlines
• Proficient in Microsoft Office; EHR software experience a plus