Concierge

Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.

Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.

Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.

Check out this video for more information on our great company!

Are you a born performer? Are you an “Expert” in your craft? Do you want to redefine hospitality in Cincinnati and beyond and be a part of a hotel that is exactly like nothing else? If so, then The Lytle Park Hotel could be just the place for you! Join us as we embark upon our journey to redefine hospitality and bring back the classics.

Find out today what a career with Pyramid Hotel Group at the Lytle Park Hotel, Autograph Collection can mean for you!

The Lytle Park Hotel provides you with a choice of Free Parking or Free Monthly Bus Pass!

We are seeking a committed and passionate hospitality professional to provide top quality service as Concierge. Each expert is responsible for assisting all guests and patrons in a manner, which ensures complete guest satisfaction during the pre-arrival and entire stay of the guest. To provide a wide variety of information and service to guests thus fulfilling specific requests and general inquiries;

act as liaison for guests to services in the Cincinnati area.

The primary responsibilities for the Concierge include but are not limited to:

• Provide prompt and professional response to all requests for services by "finding a way" to fulfill each one, no matter how large or small.
• Communicate with all guests prior to their arrival, customizing their overall experience before and during their stay.
• Coordinate with the Front Office and Housekeeping teams to ensure that all pre-arrival and special requests are completed to go beyond guest satisfaction.
• Create guest profiles and update information as necessary in ALICE.
• Replenish and review the current inventory of brochures, pamphlets, guides, and directories to be informed of all Cincinnati area events.
• Oversee the general cleanliness and orderly appearance of the concierge desk and surrounding lobby area, contacting the housekeeping staff if necessary.
• Accept all guest calls for bell service and communicate effectively to the arrival team.
• Maintain daily paperwork in an organized and legible manner, especially document involving charges to guest folios.
• Maintain good contacts with the providers of outside services to insure the best experience for our guest.
• Ensure prompt package and message delivery service through bell staff.
• Gift certificate administration.
• Transmit telex and facsimile messages upon request.
• Report any problems to the Front Office Manager as soon as possible.
• Complete all other assignments, duties and tasks as assigned by the Front office Manager and Front Office Management staff.

• High school diploma or equivalent
• A strong desire to make an impact on other people
• An outgoing and engaging personality
• Advanced knowledge of the local area
• Computer skills
• Excellent verbal and written communication skills
• Ability to work in a fast-paced setting
• Ability to stand for the duration of the shift
• Must be available to work various shifts including weekends and holidays

$17.00
$20.40

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.