Hotel Front Desk Agent

Overview

Join Our Team at Springhill Suites by Marriott Cincinnati Midtown Baldwin Center. The hotel is seeking a Full-time Hotel Guest Service Agent, Full-Time Hotel Front Desk Clerk, or Full-Time Hotel Front Office Agent.

About Us: At Spring Hill Suites by Marriott Midtown, we are proud to be known as the friendliest team in the city, where your work is truly valued. If you are looking for a supportive and welcoming work environment, our all-suite hotel near downtown Cincinnati is the perfect fit. You will be working just minutes away from the city s top attractions like Paul Brown Stadium, Great American Ballpark, and TQL Stadium.

Join us and be part of a team that is committed to making every day a positive and rewarding experience.

• Comprehensive Benefits:
  Medical, Dental, and Vision
• Financial Perks: 401(k) with company match, SAME DAY PAY, and flexible spending accounts
• Time Off:
  Vacation, Personal Days, and Holiday Pay
• Exclusive Discounts:
  Hotel, food, and beverage savings for personal travel
• Professional Growth:
  Online training courses
• Additional Support:
  Employee Assistance Program, jury duty leaves, bereavement leave, and more

• Guest Check-In and Check-Out:
  Assisting guests with the check-in and check-out process efficiently, ensuring a smooth and welcoming experience.
• Reservations Management:
  Handling room reservations, cancellations, and modifications accurately while maintaining up-to-date records.
• Customer Service:
  Responding promptly and professionally to guest inquiries, complaints, and special requests, aiming to exceed guest expectations.
• Payment Processing:
  Handling payment transactions, including room charges, deposits, and refunds, while ensuring accuracy and compliance with hotel policies.
• Communication Hub:
  Coordinating with other hotel departments, such as housekeeping and maintenance, to address guest needs and resolve issues promptly.
• Providing Information:
  Offering information about hotel services, amenities, local attractions, and transportation options to assist guests with their plans.
• Problem-Solving:
  Resolving guest concerns or complaints effectively, escalating issues when necessary to maintain satisfaction.
• Maintaining Records:
  Keeping accurate and organized records of guest stays, payments, and interactions in the hotel’s property management system (PMS).
• Promoting Hotel Services:
  Upselling rooms and promoting hotel amenities, such as dining options or event spaces, to enhance the guest experience.
• Ensuring Security:
  Following safety and security protocols to safeguard guests, staff, and property, including verifying guest identification and monitoring for suspicious activity.

• Previous experience in customer-facing roles, such as in hospitality, retail, or food service
• Strong interpersonal skills and a focus on delivering exceptional service
• Familiarity with using computers and software systems, especially reservation or property management systems (PMS)
• Strong verbal and written communication skills for interacting with guests and team members professionally
• Experience handling guest complaints or resolving conflicts calmly and effectively
• Ability to manage multiple tasks (e.g., answering phones, handling reservations, assisting guests) simultaneously
• Hospitality or Front Desk Experience (Preferred)
• A high school diploma or equivalent
• Experience in jobs with irregular hours (evening, weekend, or holiday shifts) demonstrates adaptability to the hospitality industry’s demands

Applicants should have the flexibility to work weekends & holidays.

Equal Opportunity Employer
:
At Commonwealth Hotels, we value diversity and are proud to be an Equal Opportunity Employer. Employment decisions are based on qualifications, merits, and business needs.