Event Captain Job Cincinnati area,Ohio USA,Hospitality / Hotel / Catering

What you'll do:

Collaborate with the Events Manager and event organizers to understand event details including guest count, menu details, special requests, and other relevant information
Delegate tasks and responsibilities to event staff, ensuring everyone understands their roles during the Event
Oversee the setup of banquet spaces, ensuring tables, chairs, linens, and decor are arranged according to event requirements; ensure the cleanliness and proper functioning of the banquet areas
Greet and welcome guests upon arrival, assist with seating arrangements, and address any immediate concerns of special requests
Ensure all service standards are met or exceeded during the event; monitor the timing of courses, beverage service, and other elements to ensure a seamless guest experience
Handle guest feedback or issues that may arise during the event, providing solutions promptly and maintaining a high level of professionalism
Oversee beverage service and ensure responsible alcohol service practices and laws are followed; monitor inventory and coordinate with the team to restock as needed
Maintain event flow and adherence to schedule, coordinating with culinary teams to ensure timely delivery of courses
Adhere to all safety and health regulations during events, ensuring guest and team member well-being; properly handle and store banquet equipment
Assist with event breakdown, cleaning, and storage of equipment and supplies; provide Event Manager with feedback to improve future events
Be available to fill in as needed to ensure the efficient operation of the event as directed by the Event Manager and attend relevant meetings as directed

Who you are:

6+ months of related experience in the hospitality or service industry preferred
State-issued food handling + beverage certifications as required
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to speak effectively before guests and groups of co-workers.
Ability to navigate and operate computer and Point of Sale (POS) systems.
Excellent organizational and leadership skills.
Sharp attention to detail to ensure all event elements are executed seamlessly.
Ability to work under pressure and handle stressful situations with composure.

BENEFITS

We are proud to offer competitive wages and the following benefits for full-time employees:

Up to 3 weeks paid time off annually
50% off discount at most New Waterloo restaurants
Health, vision + dental benefits
401K matching
Paid holidays
Volunteer pay
Tuition reimbursement
Referral bonuses
Discounts at our shops, hotels local partnerships

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.