More jobs:
Guest Services Agent; Second Shift
Job in
Cincinnati, Hamilton County, Ohio, 45227, USA
Listed on 2026-06-05
Listing for:
Valor Hospitality
Full Time
position Listed on 2026-06-05
Job specializations:
-
Hospitality / Hotel / Catering
Customer Service Rep, Event Manager / Planner -
Customer Service/HelpDesk
Customer Service Rep, Event Manager / Planner
Job Description & How to Apply Below
Valor Hospitality - 5345 Medpace Way - Responsibilities:
Handle guest registration, room assignments, provide quotes for room rates and up-sell the guest;
Manage guest check-ins/check-outs in accordance with hotel credit/cash handling policies; verify that the correct charges and credits are posted to the corresponding guest folio;
Resolve guest complaints; assist guests with all inquiries;
Manage phone activity including providing general knowledge to callers;
Function as a liaison between Front Desk and the Housekeeping Department in coordinating rooms
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