Lead Barista

Fidelity Cincinnati
Cincinnati, OH 45202, USA

• Pay or shift range: $19 USD to $21 USD
  The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons.

What you'll do:

• Greet all guests in close proximity and make each feel important by providing a genuine welcome
• Assist with the onboarding and training of new teammates.
• Take food and beverage orders, enter them into the POS system and send them to the appropriate stations
• Maintain product knowledge to inform guests of specials, answer questions about menu items, and make recommendations upon request
• See to each guest’s special needs, including any allergies or dietary restrictions
• Serve food and beverages to guests, preparing and garnishing dishes as directed
• Create quality beverages consistently by adhering to all recipe and presentation standards
• Adhere to state liquor laws and regulations; verify minimum age requirements for consumption of alcoholic beverages
• Maintain products in an attractive and functional manner to support efficient drink preparation and promotion of beverages
• Maintain revenue by preparing checks that itemize total costs + sales taxes and collect accurate payment from guests
• Manage order times and inform guests and management of any delays in service
• Properly wash and sterilize glassware, utensils, and equipment
• Ensure immediate response is given to guest comments and concerns; inform your immediate supervisor and apply corrective measures when necessary
• Maintain a high level of cleanliness in all areas, including counters, sinks, utensils, shelves, and storage areas
• Ensure that all equipment is maintained in good, safe working condition and report all equipment problems to management
• Maintain an increased awareness of safety issues throughout the property and keep abreast of safety and emergency procedures and OSHA requirements
• Ensure open lines of communication with all departments and management via email, logbooks, meetings, etc., to ensure all needs of the outlet are met
• Be available to fill in as needed to ensure the efficient operation of the outlet, as directed by the outlet manager

Who you are:

• You have a High School Diploma or General Education Degree (GED)
• You have a state‑issued food handling + beverage certifications as required
• You have 6+ months of related cafe or hospitality experience preferred
• You can read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
• You have the ability to speak effectively before guests and groups of co‑workers
• You can navigate and operate a computer and Point of Sale (POS) systems
• You can apply concepts of math, including addition, subtraction, multiplication, and division

BENEFITS

We are proud to offer competitive wages and the following benefits for full‑time employees:

• Up to 3 weeks paid time off annually
• 50% off discount at most New Waterloo restaurants
• 401K matching
• Paid holidays
• Discounts at our shops, hotels + local partnerships

ABOUT NEW WATERLOO New Waterloo is a community‑centric independent hospitality company based in Austin, Texas. We use our platform to intentionally empower and get behind the choices of our people and communities - creating environments that sustain lasting social impact. Our team of hospitality experts provides the resources, talent, passion, and collaboration necessary to foster thoughtful places and thriving businesses.

New Waterloo is an equal‑opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will be accepting applications on an ongoing basis until a candidate is selected for this role.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.