Rooms Controller

The hotel Rooms Controller is responsible for managing room inventory, optimizing room assignments, and maximizing hotel occupancy. They act as the central communication hub between the front desk, housekeeping, and maintenance teams to guarantee a seamless guest experience and handle room requests. Review all arriving reservations and block rooms according to Hhonors status, rate plan or types of requests.

• Possess Ability to establish and maintain effective working relationships with guests and other team members.
• Able to keep information about incoming groups and guests confidential.
• Knowledge of ONQR&I is preferred.
• Ability to handle phone calls, emails, and paperwork all at the same time. Able to work in a fast paced, non-stop work environment.
• Set up group SRPs in OnQR&I
• Inputting rooming lists and setting up billing
• Process advanced deposit payments and absorb unused or forfeited deposits
• Process Internet reservations
• Serve as a backup for the front desk
• Perform crosschecks to look for group guests booked outside blocks
• Research and post charges for no-shows, late cancellations, and early departures
• Assist the sales, catering and convention services managers with group questions
• Accurate filing of group folders and paperwork
• Accept and return reservation calls that cannot be handled at the 1-800 number or by Streator
• Other duties as assigned by the supervisor, such as working in other areas of the front office.