Guest Service Agent

Pay starting at $17 per hour!

Property location:
Drury Inn & Suites – 9956 Escort Drive, Mason, Ohio 45040.

• Quarterly bonus opportunity of up to $3,200 annually (bonus separate from base salary).
• Flexible scheduling, paid time off, hotel discounts and free room nights.
• Mentorship, cross‑training, development plans, management training, and over 200 internal promotions this year.
• Medical, dental, vision, prescription, life, disability insurance, and Team Member Assistance Program.
• Company‑matched 401(k).
• Ranked among Newsweek's America's Greatest Workplaces 2025.

• Serve as the happy, helpful face of our hotel to guests entering and departing our front door.
• Ensure exceptional, positive experiences for our diverse team members and guests.
• Assist guests in a friendly, efficient, courteous, and professional manner.
• Perform front‑desk related functions, including checking guests in and out, promoting company programs, maintaining guest records, cash handling, monitoring guest satisfaction, and problem resolution.
• Assist with breakfast and 5:30 p.m. kickback service, which may include food preparation, setup, guest service (host or bartender), and clean‑up.
• Present and maintain a high standard of integrity, service, and hospitality to promote the Drury culture to customers and co‑workers.
• Ensure an exceptional guest experience by providing courteous, friendly, guest service with a +1 Service attitude.

• Friendly, highly organized communicators and multitaskers.
• Warm and friendly manner in relating to and interacting with the public.
• Demonstrated attention to detail while handling multiple tasks simultaneously.
• Familiarity with handling money, making change, and using office machines in day-to-day activities.
• Ability to speak and receive direction (written and verbal) in English.
• Willingness and ability to work alone as scheduled.

Hiring immediately. We prioritize the team’s personal growth and career development. We offer a place to feel welcome and a family‑owned system that values world‑class hospitality excellence. EOE.