Assistant to General Manager

To identify and act upon opportunities for revenue, includes guest reservations, Private Events, large group reservations, repeat guests, VIGs, potential guests, and additional revenue streams. The SRM is responsible for driving sales, maximizing occupancy, and impacting profitability in the assigned restaurant(s) through efficiency, productivity, Guest Experience and High Touch.

Work Performed:

• Responsible for generating new and repeat guest reservations:
• Tasks related to this can include reviewing upcoming and past reservations data
• Working knowledge of Tripleseat, Open Table, OT Relationship Management, and GLP programs
• Coordinate with FOH managers to be a steward of the Guest Experience
• Identify and act upon opportunities for High Touches

2.Respond professionally and promptly to inquiries for Private Events, through phone, email and CRM (currently Tripleseat) and complete the sales cycle:

• Private Events consist of business dinners/meetings, banquets, social events, and the like held in a Private Event Space
• Meet with Private Event Guests to discuss requirements for the event, such as number of guests, appropriate room, room set-up needs, menu choices and costs. Confers about other services such as decorations, flowers, photographer, audiovisual, music or other entertainment.
  
  Coordinates arrangements and ensure execution for all such aspects
• Draws up contract with guests covering all the agreed upon services and terms
• Develop and keep a line of communication with Managers, service staff and kitchen through effective use of Banquet Event Orders (BEOs) and communication systems
• Sends out post event thank-you, gifts, etc.

3.Proactively manage the book in Open Table to maximize occupancy

4.Ability to prepare and analyze reports in regard to sales data

5.Be knowledgeable of restaurant operations

6.Other duties as assigned by the Dir of Sales or GM

Physical Requirements:

• Ability to stand and walk during 8- to 10-hour shifts
• Ability to reach, bend, stoop and wipe to perform essential job functions
• Ability to lift and carry supplies and equipment up to 40 pounds and place items on high and low shelves
• Ability to work under pressure and deal with stressful situations during busy periods
• Professional image and demeanor

Required Skills:

• Excellent communication and organization skills. Ability to deal with demanding situations and personalities.
• Highly skilled in Microsoft operating systems and required programs.
• Energetic, competitive, hardworking, and bring a strong work ethic and a good sense of responsibility
• Ability to remain calm under pressure and unexpected occurrences.
• Detail-oriented and able to multi-task and prioritize.

Required Experience:

• Preferred hospitality or restaurant experience.

Required Education: 4-year degree or equivalent experience required