Human Resources Generalist

JOB SUMMARY

The HR Generalist provides support to the Human Resources team by managing core HR processes and ensuring a seamless employee experience. This role is responsible for handling unemployment and workers’ compensation claims, processing employee lifecycle transactions, maintaining accurate HR records, and serving as the first point of contact for general HR and benefits inquiries. The HR Generalist plays a key role in ensuring data integrity within the HRIS, supporting compliance initiatives, and assisting with various HR projects and programs.

This position requires strong attention to detail, excellent communication skills, and the ability to balance multiple priorities in a fast paced environment.

• Administer unemployment claims and workers’ compensation cases, ensuring deadlines and compliance requirements are met
• Coordinate subpoena and employee records request submissions, maintaining confidentiality and accuracy
• Serve as the first point of contact for HR and benefits-related questions, escalating complex matters as appropriate
• Manage the HR ticketing system, tracking and resolving requests in a timely manner
• Process employee lifecycle changes in the HRIS (hires, job changes, terminations) while ensuring data integrity
• Partner with payroll to confirm accuracy of employee changes and deductions
• Maintain employee files and support audits to ensure compliance with HR regulations
• Assist with benefits administration, including enrollment, eligibility updates, and employee communications
• Contribute to HR projects and initiatives such as wellness programs, engagement campaigns, retention and compliance training
• Help to enforce and administer all company policies and procedures
• Prepare ad hoc reports and manage HR reporting requirements
• Support candidates and new hires through the onboarding and orientation process
• Develop partnerships across the organization to serve as a consultant and deliver value-added service
• Perform additional HR tasks as assigned

• 2–4 years of HR experience in a coordinator, generalist, or administrative capacity
• Familiarity with HRIS systems and employee lifecycle processes
• Knowledge of HR compliance requirements (e.g., unemployment, workers’ comp, records management)
• Strong organizational and customer service skills with attention to detail
• Proficiency with Microsoft Office Suite
• Excellent spelling, grammar, proofreading, communication, business writing, telephone, interpersonal, and customer service skills
• Able to maintain strict confidentiality in dealing with sensitive employment information and issues
• Able to be flexible and adaptable to meet tight deadlines, deliver results, and quickly pivot based on shifting priorities in a fast-paced work environment
• Able to use a variety of business or technical programs to complete tasks
• High level of integrity, motivation, accountability, perseverance, and alignment with Prolink’s values

Candidates with additional and relevant experience, education, licensing, or certification beyond the role’s requirements and/or specific to the nature of Prolink’s business will be given additional consideration in the candidate selection process. If all minimum requirements are met, candidates with unique and/or diverse qualifications will also be given additional consideration.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other category protected by federal, state, or local law.