People Operations Generalist

JOB SUMMARY The People Operations Generalist is the day-to-day point person for the People Operations function, supporting all employees across multiple locations and across the full employee lifecycle. The People Operations Generalist is focused on keeping the function running smoothly and providing excellent customer service to the staff, guests, and vendors. This role is hands-on, highly transactional, and requires excellent workflow administration across all department functions while collaborating across the entire Agency to ensure every milestone of the employee lifecycle is achieved.

The People Operations Generalist will work in close partnership with a seasoned HR Consultant to collaborate on complex projects, policy development, compliance audits, and other high-impact strategies.

PRINCIPAL DUTIES AND RESPONSIBILITIES Employee Lifecycle and Human Resource Operations Primary point of contact for all employee questions; whether human resources related or organizational, will troubleshoot and offer guidance and support; escalating issues as appropriate.

Owns all transactions of the employee lifecycle from pre-to-post employment ensuring all communications, documentation, compliance, and record keeping is completed timely and with a high level of accuracy daily.

Owns the ongoing review and maintenance of the onboarding and offboarding materials and processes via Paycom.

Maintain accurate employee records in compliance with state and federal requirements.

Administers all employment changes, job updates, leaves of absence, and employee status changes.

Assists Hiring Managers with job postings via Paycom ATS and job boards, managing background checks and employment pre-screening, facilitating the offer and onboarding workflows and communications.

Performs HRIS data entry, picture storage, picture badge creation, and personnel file maintenance and updates to employee records ongoing.

Assist employees and managers with basic interpretation of HR policies and procedures.

Ensure compliance with applicable federal and state employment laws (FLSA, FMLA, ADA, EEO, BLS, Workers Compensation, OSHA, etc.).Owns the annual review and rollout of the employee handbook and HR Policies.

Provide support to the staff-driven engagement committee, assist in coordinating staff events, campaigns and wellness activities.

Leverage the expertise of our HR Consultant for technical coaching and subject-matter-expert support on complex employee relations or compliance matters.

Benefits Administration and Payroll Support Assist with benefits administration and Payroll Administration:including ongoing enrollments, life events, cobra administration, vendor management, and employee questions.

Assist with timekeeping and payroll processing inquiries, edits, and submissions.

Reconcile monthly benefits and HR billing/web invoicing via Blackbaud.

Reception/Front Desk Coverage Assist with front desk reception coverage and support; including scheduling of coverage.

Receives the public and answers questions, in person and by telephone; responds to inquiries from employees, guests, clients and others and refers, when necessary, to the appropriate person, official or department.

Reviews central telephone messaging system and directs voicemails accordingly.

Assists public with the use of facilities.

Receives incoming mail and distributes appropriately, including documentation of incoming packages/deliveries.

Maintain tidy reception area.

Mandatory Compliance and Development Training Support basic training initiatives and tracking of required certifications or professional development via Paycom Learning.

Receive/track staff training logs in Paycom Learning system for reporting requirements as needed.

Maintain and distribute annual compliance training calendar.

Assist in training registration and assigning curriculum for new hires and/or promotions as required.

Other duties as assigned by manager or senior management.

CLERICAL/GENERAL ADMINSITRATIVE DUTIES Responds to routine emails, phone calls, etc.

Makes copies, prints documents, etc.

Files Paperwork.

Data entry.

Routine system administration in all HR systems hosted and internal.

Interacts with all levels of…