Talent Development Learning Designer

Overview

The Talent Development Learning Experience Designer is responsible for developing and delivering training content to upskill associates across the organization in technical skills. Additionally, this role is also responsible for facilitating the gathering of critical knowledge from manuals, training materials, and subject matter experts (SMEs) across impacted Business Units, and structuring that knowledge for access in the flow of work. This role acts as a liaison between Human Resources, Shared Services, and Business Units to support the effective use of software and web applications by end users.

This is a consultative role responsible for designing and delivering successful knowledge management (KM) and learning and development (L&D) interventions to increase adoption and remove barriers to effectively use technical skills. The ideal candidate is a lifelong learner who quickly grasps new information and uses their expertise in instructional design and communication to build learners' skills through holistic training methods that includes the integration of KM.

Additionally, the candidate has a disciplined approach to information and KM methodologies and is able to partner with internal SMEs to deliver relevant content to associates at varying levels of responsibility. The incumbent works with minimal supervision and independently makes a broad range of critical decisions, escalating when appropriate.

• Conducts needs assessment to effectively identify training requirements and technical skill needs, then designs, develops, and delivers knowledge and training solutions to meet user needs. Solution development is done in partnership with business unit leaders, SMEs, and project managers (when applicable) to create and maintain a knowledge base and training programs that drive business, customer and associate value.
• Leverages a variety of training methods such as live instructor‑led training, live virtual training sessions, eLearning, workshops, job aids and other methods as required. Designs learning journeys to engage learners and scaffold knowledge appropriately. Maintains and enhances training library within LMS.
• Evaluates the effectiveness of training and makes adjustments to existing content to drive continuous improvement.
• Practices knowledge management (KM) techniques in support of the Knowledge Services Program, such as knowledge transfer, after action reviews, and content management. Collaborates with SMEs to codify tacit knowledge, implement knowledge validation processes, and use KM repositories such as Salesforce's Knowledge tool. Leads knowledge harvesting efforts to locate, organize, and standardize knowledge, prioritizing access in the flow of work by multiple lines of business and shared service teams.
• Designs, develops, and delivers learning journeys and training content to onboard business units to new software, such as the Enterprise Engagement Platform (EEP) powered by Salesforce. Collaborates with technical teams, Organizational Change Management (OCM), and business units to define scope and tactics.
• Designs, develops, and delivers knowledge and training content to support enhancements to software applications such as EEP. Selects appropriate KM/training method based on the content, audience, and scope. Stays apprised of enhancements delivered through biweekly sprints. technical teams, Organizational Change Management (OCM), and business units to coordinate KM/training delivery schedule.
• Champions KM and learning and development (L&D) across the organization. Designs and implements campaigns to market KM and L&D services to internal associates.
• Develops strong cross‑functional partnerships with Human Resources, Shared Services and Business Units to ensure the design, development and implementation of strategic initiatives align with W&S culture, mission and vision and meet organizational needs. Effectively networks with key internal stakeholders to influence positive changes to how knowledge and development is managed and leveraged in the organization.
• Stays aware of trends for KM, Talent Development Human Resources and Financial…