15876 - Unemployment Claims Associate - OH - On Site

Unemployment Claims Associate

Vensure Employer Solutions is the largest privately held organization in the HR technology and service sector, providing a comprehensive portfolio of solutions, including HR/HCM technology, managed services, and global business process outsourcing (BPO). The company and its service providers collectively serve over 95,000 businesses and process over $135B in annual payroll. As a "One Employer Solution" headquartered in Chandler, Arizona, Vensure helps thousands of businesses streamline and grow their operations with custom strategies that benefit both employers and employees.

Position Summary:

The Unemployment Claims Associate supports our clients by coordinating unemployment claims response, providing guidance to clients on best practices while emphasizing integrity and compliance.

Essential Duties and Responsibilities:

• Manage and respond to assigned unemployment claims within required deadlines.
• Collaborate with designated client contacts on matters related to unemployment claims.
• Communicate with internal teams to address unemployment-related issues and ensure client satisfaction.
• Provide guidance to clients on best practices for unemployment claim responses, emphasizing integrity and compliance.
• Respond to inquiries from state agencies promptly and professionally.
• Participate in the unemployment call queue, striving for single-call resolution to meet organizational goals.
• Monitor and manage the unemployment email inbox.
• Review and address state portal correspondence as assigned.
• Maintain accurate client data within unemployment tracking software.
• Create and assign tasks for unemployment POA (Power of Attorney) administration when necessary

Marginal Functions:

• Build, maintain and promote relationships with team members, peers across disciplines, and all other company team members ensuring effective coordination of communications and services affecting clients.
• Attend webinars and training to stay up to date on best practices related to the company and department.
• Complete projects and other duties as assigned by supervisor.

Knowledge, Skills, and Abilities:

• A strong drive to deliver exceptional client support to both external and internal customers.
• A flexible, positive attitude, and a dedicated team player and collaborator.
• Strong organizational skills, attention to detail, and follow-through.
• Ability to communicate clearly, concisely, and proactively, both verbally and in writing.
• Capability to learn multiple HRIS (Human Resources Information System) platforms and vendor partner platforms.
• Drive to learn, grow, and contribute to the overall success of the company.
• Ability to thrive in a modern, collaborative international environment, effectively using video conferencing, chat, email, and phone to maintain strong team communication.

Education & Experience:

• High school diploma or equivalent combination of experience, skills, education (including other relevant non-traditional degree programs, certifications, or job training programs) preferred.
• Prior work experience in an office environment is preferred by not required.
• Some knowledge of Microsoft Office software (Outlook, Microsoft Teams, Excel, Word, PowerPoint) and demonstrated ability to learn other applications as needed.
• Experience with the following systems is preferred (Adobe Acrobat, HRIS, CRM).

Physical, Mental, & Communication Demands:

Physical Demands:

• Sedentary Work:
  Primarily involves sitting for extended periods, often at a desk or computer.
• Manual Dexterity:
  Frequent use of hands and fingers to operate a computer keyboard, mouse, and other office equipment.
• Mobility:
  Ability to travel occasionally for meetings, events and partner visits. Occasional walking or traversing throughout the office to meet with leaders and other employees.
• Visual Acuity:
  Ability to read and analyze data on a computer screen (or to read and analyze data with reasonable accommodation) and in printed materials.
• Lifting & Carrying:
  Minimal physical lifting required, but may involve handling documents, and lifting light office supplies.

Mental Demands:

• Attention to Detail:
  High level strategic thinking combined with attention to operational detail.
• Problem-Solving:
  Strong problem-solving skills with a focus on scalability and efficiency.
• Multitasking:
  Ability to manage multiple priorities and deadlines in a fast-paced, dynamic environment.
• Decision-Making:
  Sound judgement and decision-making in ambiguous or complex situations.
• Adaptability:
  Ability to adapt to changing market conditions and partner needs.
• Stress Management:
  Resilience under pressure and adaptability to shifting business needs.

Communication Demands:

• Interpersonal
  
  Skills:
  
  Ability to build and maintain strong relationships and communicate effectively with employees, managers, clients and external vendors.
• Negotiation:
  Skilled in negotiation, conflict resolution, and influencing without authority.
• Cultural Sensitivity:
  Communicate with individuals from diverse cultural backgrounds, demonstrating cultural awareness and…