Senior​/Lead EBA Technical Analyst - Workday Security

Senior/Lead EBA Technical Analyst - Workday Security

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At Cincinnati Children’s, every system we build helps advance our mission to change the outcome together. As a Lead Analyst, you’ll play a key role in connecting people, data, and technology to drive smarter, faster decisions across the organization. You’ll lead cross‑functional initiatives that automate business functions, streamline processes, and enhance enterprise security—all while ensuring our systems operate with the highest levels of reliability and integrity.

This role requires proven Workday security expertise, including managing configurations, access controls, and role‑based security groups. You’ll ensure compliance through regular audits, troubleshoot and resolve issues, and safeguard sensitive employee and organizational data. Collaborating with technical and functional teams, you’ll implement security policies, deliver training, and promote best practices that strengthen system security and compliance—advancing both operational excellence and our mission to improve child health.

• Analyze, design, implement, and maintain complex systems utilizing business and administrative applications development tools for on‑premise and cloud‑based technologies.
• Plan and conduct system testing and document testing outcomes.
• Develop technical designs and participate in technical and code reviews.
• Design, write, and prepare complete user and technical documentation.
• Utilize the development lifecycle process and documentation to implement and support system solutions.

• Manage the design, development, and implementation of new and enhanced application requests.
• Design and develop ERP system interfaces and integration points.
• Identify appropriate resources needed to complete small, medium, and large projects.
• Serve as project leader or consultant in the design and implementation of complex information systems.
• Communicate between internal and external parties on project‑related issues and developments.
• Participate in developing and managing project plans.
• Determine the scope and complexity of projects.
• Work with cross‑functional teams to define requirements and deliver solutions.
• Consult with end‑user community to develop requirements for system solutions.
• Prioritize assigned tasks and projects based on directives from supervisor or customers.
• Provide procedures for technical development/configurations and code review.

• Provide direct technical support and second‑level problem resolution assistance for production and process issues.
• Troubleshoot and decipher error messages to identify and resolve problems.
• Identify required resources to resolve issues and apply appropriate Change Control methods to implement solutions.
• Proactively identify potential issues and conceptualize solutions.
• Serve as a resource person and liaison between Cincinnati Children’s departments and Information Services.
• Support departmental efforts to improve customer satisfaction.
• Evaluate and monitor system performance and functionality to avoid potential issues.
• Gather information for future development needs or feasibility studies.
• Maintain and adhere to departmental on‑call procedures and SLA requirements.

• Ensure outstanding end‑user support is provided through ongoing monitoring of Service Level Agreements (SLAs) for incident management.
• Collaborate with other areas to ensure customer‑centered incident management and support.
• Adhere to and promote continual adoption of change management policies and procedures.
• Model outstanding customer service behavior, including timely and effective follow‑up with customers.

• Mentor and train other analysts and participate in interviewing new resources.
• Participate in vendor education and relationship management.
• Develop and maintain positive internal and external relationships within Cincinnati Children’s.
• Motivate team members and encourage collaboration and teamwork.
• Foster a positive team environment and develop collaborative professional relationships.
• Participate in evaluating systems and technology to recommend and apply appropriate computer…