Salesforce QA Tester

Overview

Vaco is hiring an experienced Salesforce QA Tester for a direct-hire opportunity. This position requires working onsite in the office.

Candidates must be located in or near:
Cleveland, OH;
Akron, OH;
Dayton, OH;
Columbus, OH;
Cincinnati, OH; or Louisville, KY
.

This role will support Salesforce enhancements across Sales Cloud, Service Cloud, and Field Service
, combining hands-on QA ownership with end-user enablement and strong cross-functional collaboration in a fast-growing organization.

• Lead QA efforts for Salesforce releases across Sales Cloud, Service Cloud, and Field Service.
• Develop, execute, and maintain regression test plans covering Flows, Apex triggers/classes, validation rules, screen flows, and automations.
• Coordinate and manage end-to-end UAT for new releases, Field Service configurations, and mobile app updates.
• Validate data integrity and relationships across key Salesforce objects, including Work Orders, Service Appointments, and Maintenance Plans.
• Test integrations between Salesforce and external systems (ERP, email, document generation, and third-party platforms).
• Partner with IT Product Owners and delivery teams to validate acceptance criteria and resolve defects prior to deployment.

• Design and deliver training for both office-based and field technician users.
• Create user guides, quick-reference documentation, and instructional videos.
• Facilitate hands-on training sessions focused on Field Service Mobile, Work Orders, and scheduling workflows.
• Translate technical release notes into clear, user-friendly communications.
• Track user adoption metrics (logins, feature usage, error rates) and refine training strategies accordingly.
• Act as a Salesforce subject matter expert, assisting users with troubleshooting and feeding insights back to IT.

• Partner with business stakeholders to define test cases aligned with real-world operational scenarios.
• Collaborate with IT on solution design to ensure functional alignment with business needs.
• Participate in release management cycles from sandbox testing through production validation.
• Identify ongoing training and process improvement opportunities based on QA results, support tickets, and new system enhancements.

• 5+ years of hands-on Salesforce experience (Field Service experience strongly preferred).
• Strong understanding of the Salesforce data model, automation tools (Flows, Process Builder, Apex), and security/permissions model.
• Proven experience leading QA and UAT efforts in Salesforce environments.
• Excellent communication and documentation skills with the ability to explain technical concepts to end users.
• Experience working in Agile environments and using Jira or similar tools.

Preferred Qualifications

• Salesforce Administrator certification
• Experience with Salesforce test automation tools

Vaco by Highspring values a diverse workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.

Vaco by Highspring is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by federal, state or local law.

Vaco by Highspring and its parents, affiliates, and subsidiaries are committed to the full inclusion of all qualified individuals. As part of this commitment, Vaco by Highspring and its parents, affiliates, and subsidiaries will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact  .

Vaco by Highspring also wants all applicants to know their rights that workplace discrimination is illegal.

Vaco by Highspring and its parents, affiliates, and subsidiaries ("we," "our," or "Vaco by Highspring") respects your privacy and are committed to providing transparent notice of our policies.

• California residents may access Vaco by Highspring HR Notice at Collection for California Applicants and Employees here.
• Virginia residents may access our state specific policies here.
• Residents of all other states may access our policies here.
• Canadian residents may access our policies in English here and in French here.
• Residents of countries governed by GDPR may access our policies here.

Determining compensation for this role (and…