Network Operations Specialist - 3rd Shift

Overview

As a Network Operations Specialist at TQL, you’ll be on the front lines of IT Operations, ensuring the stability, performance and visibility of our enterprise technology environment. You’ll monitor a diverse set of systems – including infrastructure, applications, cloud services and network connectivity – triage incidents, lead response efforts, and drive continuous improvement in our monitoring and alerting practices. This role is ideal for someone who thrives in high-pressure situations, enjoys solving complex problems and is passionate about operational excellence.

• Advancement opportunities with aggressive and structure career paths
• A culture of continuous education and technical training with reimbursements available
• Hybrid work environment with the ability to work remotely 40 hours per month
• Health, dental and vision coverage
• 401(k) with company match
• Perks including employee discounts, financial wellness planning, tuition reimbursement and more
• Certified Great Place to Work and voted a Computerworld Best Places to Work in IT

• Monitor infrastructure, applications, cloud services (e.g., Azure), and network connectivity using tools like Datadog, Solar Winds, and PRTG.
• Perform initial triage of alerts and incidents, determine severity, and escalate appropriately
• Serve as Incident Commander during high-priority incidents, managing conference bridges and coordinating cross-functional response
• Communicate clearly and consistently with stakeholders during incidents, including IT leadership and business units
• Maintain and improve runbooks, knowledge base articles (Service Now KB), and standard operating procedures
• Analyze incident and alert data to identify trends, reduce noise, and improve signal accuracy
• Participate in weekly incident reviews and post-incident analysis to drive operational improvements
• Collaborate with infrastructure, cloud, and development teams to ensure new services are properly monitored
• Support change management processes by reviewing change requests, assessing operational risk, and coordinating NOC readiness for planned changes
• Recommend enhancements to alerting logic, thresholds, and observability standards
• Contribute to automation initiatives that reduce manual intervention and improve response times

• Availability to work the hours of 11p.m.
  
  - 8a.m. and weekends
• Associate degree in IT, Computer Science, or equivalent experience (Bachelor’s preferred)
• 2+ years of experience in IT operations, system monitoring, or incident response in an enterprise environment
• Demonstrated ownership of incident management, including leading high-severity incidents and coordinating cross-functional response
• Proficiency with enterprise monitoring platforms (Datadog, Solar Winds, PRTG, Azure Monitor)
• Hands-on experience with ITSM platforms (Service Now required)
• Strong understanding of infrastructure and network fundamentals (TCP/IP, DNS, VPN, cloud services)
• Ability to analyze logs, metrics, and alerts to identify root cause and recommend remediation
• Clear, confident communication in high-pressure scenarios; skilled in updates and documentation
• Scripting or automation experience is a bonus (e.g., Power Shell, Python); experience with incident notification tools (e.g., Everbridge, xMatters)

4289 Ivy Pointe Blvd Cincinnati, OH 45245

Employment visa sponsorship is unavailable for this position. Applicants requiring employment visa sponsorship now or in the future (e.g., F-1 STEM OPT, H-1B, TN, J1 etc.) will not be considered.