Advanced Technical Account Manager Job Cincinnati area,Ohio USA,IT/Tech

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Why Join Us?

As the world’s leading vendor of Cyber Security, facing the most sophisticated threats and attacks, we’ve assembled a global team of the most driven, creative, and innovative people. At Check Point, our employees are redefining the security landscape by meeting our customers’ real-time needs and providing our cutting-edge technologies and services to an ever-growing customer base.

Check Point Software Technologies has been honored by Time Magazine as one of the World’s Best Companies for 2024. We've also earned a spot on the Forbes list of the World’s Best Places to Work for five consecutive years ) and recognized as one of the World’s Top Female-Friendly Companies. If you're passionate about making the world a safer place and want to be part of an award-winning company culture, we invite you to join us.

Role Overview

The Advanced Technical Account Management (ATAM) engineer manages some of Check Point’s largest customers regarding product integration. The ATAM works closely with the Sales and Account teams to understand the account strategy and the customer’s business priorities. The relationship built between customer and the ATAM engineer is critical for an exceptional customer experience.

Key Responsibilities

Build a strong relationship with our customers and become their trusted advisor on how to best leverage their investment

Become the main point of contact for technical services delivery

Take full ownership of your accounts by providing leadership and ensuring customer’s best interest takes priority

Develop a deep understanding of customer’s technical environment, primary pain points, and all business challenges

Advise customers by providing technical information, guidance, and support

Lead customer projects when customer is implementing new devices or features, upgrade existing environment, or perform health check and optimization work

Identify service opportunities for the sales/account team

Proactively monitor customer’s environment to prevent major issues and assist support teams on any active problems

Provide reports and proactive communication regularly to the customer, sales/account teams, and management

Manage multiple projects from different customers and manage your own schedule to meet Check Point’s ATAM requirements

Qualifications

Check Point experience required

Strong ability to prioritize work and deliver results

Strong leadership skills to influence teams across the organization to achieve desired customer outcomes

Excellent written and verbal communication skills; the ability to clearly articulate technical issues to both technical and non-technical audiences and to explain the impact in business terms

8+ years of experience with IP based networks, network design, and security products

Strong TCP/IP understanding and knowledge of Network Security is preferred

Experience with several different operating systems: including Linux and Unix-based

Extensive troubleshooting experience required

Experience with Check Point products preferred

Strong VSX and Provider-1 (MDS) experience preferred

Customer oriented and post-sales experience with direct face-to-face service

Experience with providing training is an advantage

Up to 25% travel

Must be eligible to work in country of residence without sponsorship from an employer now or in the future

Additional Details

Seniority level:
Not Applicable
Employment type:

Full-time
Job function:
Sales and Business Development
Industries:
Computer and Network Security, Software Development, and IT Services and IT Consulting

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