Seasonal Game Systems

Department:

Information Technology

Cincinnati, Ohio

Hourly, Non-Exempt

This position provides PC hardware and software support to the entire organization, including end-user assistance for both PC and Mac computers. This role also requires the ability to quickly learn and adapt to new software and technology solutions.

Employees are expected to follow all Cincinnati Reds policies and procedures, serve as positive role models, and manage their workload effectively. This includes demonstrating flexibility, prioritizing tasks efficiently, and meeting departmental productivity standards.

Education

• Currently pursuing a bachelor’s degree in Information Systems, Computer Science, Computer Information Technology or a related field required

Experience

• Knowledge of Windows, Office, Mac OS, Networking, TCP/IP, Basic Hardware, Basic wiring, printer, laptop, and desktop troubleshooting
• Knowledge of imaging computers and loading and troubleshooting software conflicts

Skills

• Excellent customer service skills
• Good oral communication and written communication skills
• Able to communicate effectively with management and staff

Education

• Coursework or degree in Information Technology, Computer Science, or a related technical field.
• Relevant technical certifications or training (CompTIA A+, Network+, or similar) are a plus.

Experience

• Prior experience providing IT or technical support in live event, sports, entertainment, or stadium environments.
• Experience supporting point-of-sale (POS) systems, ticketing platforms, or audiovisual systems.
• Familiarity with troubleshooting hardware, software, and networking issues in fast-paced settings.

Skills

• Strong customer service and communication skills with the ability to remain calm under pressure.
• Basic understanding of networking, Wi-Fi connectivity, and device configuration.
• Ability to troubleshoot and resolve technical issues quickly and efficiently.
• Comfort working with mobile devices, tablets, printers, scanners, and PCs.
• Ability to work nights, weekends, and holidays as required by the game schedule.

• Primary contact for troubleshooting PC hardware, printers, and software malfunctions and connectivity – 40%
• Perform hardware and software installations and/or configuration changes for PC/LAN equipment – 25%
• Perform game day technical tasks (Wi‑Fi, ticket scanners, computers, iPad, audio video setup) – 15%
• Assist in evaluating needs and recommending hardware and software solutions for the ballpark – 5%
• Interact with vendor technical staff to resolve complex problems and get additional assistance when required – 0%
• Document incoming problem reports, problem diagnosis, escalation, and closure of all incidents – 3%
• Share in Game Day setup and testing – 4%
• Troubleshoot printers, copiers, and scanners – 2%
• Work on helpdesk request – 1%
• Technical documentation – 0%
• Other duties as assigned – 5%

This role reports directly to SVP of Technology

• Overtime hours may be required
• Weekend work may be sometimes required
• This is a seasonal, internship opportunity and no benefits will be provided

• Occasionally required to sit
• Must be able to lift 50 pounds from the floor to desktop height
• Inside work with no exposure to weather conditions
• Use hands, reach with hands and arms, talk and hear
• Noise level in the work environment is usually moderate

The Cincinnati Reds are an Equal Opportunity Employer. It is the policy of the Cincinnati Reds to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, national origin, religion or creed, sex, age, military or veteran status, disability, citizenship status, marital status, genetic predisposition or carrier status, sexual orientation or any other characteristic protected by law.

The statements herein are intended to describe the general nature and level of work being performed by the employee in this position. The above description is only a summary of the typical functions of the job, not an exhaustive or comprehensive list of all possible job responsibilities, tasks, and duties. Additional duties, as assigned, may become part of the job function.

The duties listed above is, therefore, a partial representation not intended to be an exhaustive list of all responsibilities, duties, and skills required of a person in this position.