FEED Support Lead Lead – Project Delivery Specialist

FEED Support Lead – Project Delivery Specialist

Are you an experienced, passionate pioneer in technology who wants to work in a collaborative environment? As an experienced FEED Support Lead you will have the ability to share new ideas and collaborate on projects as a consultant without the extensive demands of travel. If so, consider an opportunity with Deloitte under our Project Delivery Talent Model. Project Delivery Model (PDM) is a talent model that is tailored specifically for long‑term, onsite client service delivery.

• Provide Tier 2/3 production support for the platform (web/mobile user access, content publishing workflows, targeting/audiences, notifications, and analytics).
• Own incident management: triage, severity assignment, user/business communications, restoration, and post‑incident reviews; meet service level agreements (SLAs).
• Drive problem management: root cause analysis, recurring issue elimination, known error documentation, and backlog prioritization.
• Monitor platform health using observability tools (logs, metrics, alerts); maintain dashboards and alert tuning.
• Support identity and access flows (single sign‑on (SSO), multi‑factor authentication (MFA), role‑based access) and coordinate with IAM teams.
• Troubleshoot integrations (HR systems, email/SMS gateways, push notifications, collaboration tools) including data feeds, webhooks/APIs, and message delivery failures.
• Coordinate release/change management: regression checks, rollout plans, validation, and rollback readiness.
• Support content operations (as applicable): publishing issues, template/rendering defects, broken links/assets, audience targeting errors, and communications scheduling.
• Ensure security and compliance basics: access reviews, audit logging, handling of personally identifiable information (PII), and vulnerability/patch coordination.
• Manage vendor support cases and escalation; track to resolution with clear timelines and documentation.
• Maintain runbooks, standard operating procedures (SOPs), knowledge articles, and support playbooks; enable Tier 1 teams.
• Communicate regularly with Engagement Managers (Directors), project team members, and representatives from various functional and/or technical teams, including escalating any matters that require additional attention and consideration from engagement management.
• Independently and collaboratively lead client engagement work streams focused on improvement, optimization, and transformation of processes including implementing leading practice workflows, addressing deficits in quality, and driving operational outcomes.

• 5+ years experience with HCL Portal (Web Sphere Portal) architecture, development and customization.
• 5+ years experience with HCL Web Content Manager (WCM).
• Advanced knowledge and hands‑on experience with Syndication for HCL, Portlets & Portal Technologies including REST/JSON and CI/CD, and HCL Connections.
• Experience with DB2 Database (SQL).
• Experience with IBM Extreme Scale.
• Experience with Google Cloud Search.
• Experience with Native Android Development including Kotlin/Java, Android SDK, Jetpack (Views/Compose).
• Experience with Firebase for Android.
• Bachelor’s degree, preferably in Computer Science, Information Technology, Computer Engineering, or related IT discipline; or equivalent experience.
• Limited immigration sponsorship may be available.
• Ability to travel 10%, on average, based on the work you do and the clients and industries/sectors you serve.
• Hybrid Role – 2 days on‑site.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.