NOC Specialist Intern; Summer

Position: NOC Specialist Intern (Summer 2026)
Country

USA

State

Ohio

City

Cincinnati

Descriptions & requirements

About the role:

As a Network Operations Center (NOC) Intern at TQL, you will be responsible for performing alert monitoring of various internal applications and systems. You will analyze system trend data to recognize and proactively prevent IT incidents for the organization. You will also assist in the development of alerting procedures and runbook for IT Incident Management.

What's in it for you:

* Paid internship at $17.00/hour

* Gain first-hand knowledge and experience within a robust IT department

* Grow your professional network and develop your skillset alongside industry experts

* Access to the latest emerging technologies

* Certified Great Place to Work and voted a  Computerworld Best Places to Work in IT

What you'll be doing:

* Monitor and analyze alerts and logs from various key systems such as database, network infrastructure, SD-WAN and other in-house applications

* Conduct initial triage of application events or incidents and determine proper escalation procedure

* Act as an Incident Commander for IT incident events and direct the lifecycle from start to resolution and perform root cause analysis

* Manage an incident conference bridge to allow collaboration from Development and IT Infrastructure resources

* Maintain reporting and performance metrics around the IT department incident data

* Lead a weekly discussion forum on remaining incident action items and root cause analysis

* Recommend modifications to alert monitoring tools and identify opportunities to improve overall Monitoring Center processes

* Continually review overall alerting and monitoring posture and suggest opportunities for further improvements

What you need:

* Associate's degree in information technology or computer science preferred

* Understanding of basic network infrastructure, desktop and server technologies and system monitoring tools such as Solar Winds, Datadog, and PRTG.

* Experience with service desk ticketing systems such as JIRA

* Experience with ITSM/ ITOM modules within Service Now

* Ability to maintain and update written documentation for Network Operations Center (NOC) processes and procedures

Employment visa sponsorship is unavailable for this position. Applicants requiring employment visa sponsorship now or in the future (e.g., F-1 STEM OPT, H-1B, TN, J1 etc.) will not be considered.

About Us

Total Quality Logistics (TQL) is one of the largest freight brokerage firms in the nation. TQL connects customers with truckload freight that needs to be moved with quality carriers who have the capacity to move it.

As a company that operates 24/7/365, TQL manages work-life balance with sales support teams that assist with accounting, and after hours calls and specific needs. At TQL, the opportunities are endless which means that there is room for career advancement and the ability to write your own paycheck.

What's your worth? Our open and transparent communication from management creates a successful work environment and custom career path for our employees. TQL is an industry-leader in the logistics industry with unlimited potential. Be a part of something big.

Total Quality Logistics is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, genetic information, disability or protected veteran status.

If you are unable to apply online due to a disability, contact recruiting at

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